Front Desk Receptionist

Greet guests warmly upon arrival and assist with check-in/check-out procedures. Answer phone calls, emails, and guest inquiries promptly and professionally. Manage room reservations, cancellations, and modifications using the hotel's property management system (PMS). Process guest payments accurately and maintain cash handling standards. Provide information about hotel amenities, local attractions, and dining options. Address guest concerns or complaints with empathy and efficiency, escalating issues when necessary. Coordinate with housekeeping and maintenance to ensure guest satisfaction. Maintain a clean, organized, and welcoming front desk area. Follow IHG brand standards and Hampton Inn policies at all times.

Job Type:

Temp-to-hire Base Pay:

$16.90 - $17.50 per hour

Work Location:

In person