Front Counter Assistant

Aspen Total Automotive | Aspen, CO | Full-Time About Us Aspen Total Automotive has been taking care of the Roaring Fork Valley since 1976. We're a full-service auto repair shop trusted by locals, seasonal residents, and property managers who need their vehicles done right — the first time. Our team is tight-knit, our standards are high, and we genuinely care about the people who walk through our door. If you've lived in Aspen for any length of time, you probably already know us. We're growing, and we're looking for a front counter assistant who loves people, thrives in a fast-paced environment, and takes pride in making customers feel taken care of. The Role You'll be the one of the first faces customers see and the first voice they hear. Your job is to make sure every interaction — whether it's a phone call, a drop-off, or a pickup — feels smooth, warm, and professional. You'll support our service team by keeping the front counter running efficiently so our advisors can focus on what they do best. This is a support role with real responsibility. You're not just answering phones — you're representing a shop that has built its reputation over nearly 50 years. What You'll Do Greet customers in person and by phone with a friendly, professional demeanor Check vehicles in and out, ensuring procedure and keys are handled accurately Communicate status updates to customers and relay messages to service advisors Schedule appointments and manage the service calendar Process payments and handle basic cashiering functions Keep the front desk organized and customer-ready throughout the day Support the team during peak periods — tire swaps and summer rush Assist with administrative tasks as needed What We're Looking For A natural people person — you genuinely enjoy talking to customers and making their day easier Someone who stays calm and organized when things get busy (and in Aspen, they do) Strong communication skills — clear, warm, and professional in person and on the phone Reliable and punctual — our hours are Monday-Friday, 8:30AM-5:00PM, and the team counts on you Computer proficiency; experience with scheduling or shop management software is a plus but not required — we'll train the right person Prior experience in a customer-facing role preferred (automotive, hospitality, retail — we're open) A connection to the Aspen/Roaring Fork Valley Compensation & Details Competitive hourly pay, commensurate with experience Full-time, Monday-Friday (no weekends) Located at 409K Aspen Airport Business Center, Aspen, CO Stable, locally-rooted team with a long-standing reputation in the valley How to Apply Send a short note about yourself and why this role feels like a fit — along with a resume — to sarah@aspentotalauto.com. We read everything and respond to every application. Aspen Total Automotive is an equal opportunity employer.

Pay:

$24.71 - $29.75 per hour

Benefits:

Employee discount

Work Location:

In person