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Front Desk Associate
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GF Fitness Newington
Newington, CT (In Person)
$48,817 Salary, Full-Time
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Job Description
Front Desk Associate Job Overview We are seeking an energetic, outgoing, and customer-focused Front Desk Associate to be the face of our fitness community. As the first and last point of contact for members and guests, you will play a critical role in creating an exceptional experience while supporting daily club operations. This position requires someone who thrives in a fast-paced environment, enjoys interacting with people, and is passionate about health, fitness, and delivering outstanding service. The ideal candidate is highly organized, dependable, and capable of multitasking while maintaining a positive attitude. You will assist with member check-ins, facility tours, membership inquiries, class registrations, and ensuring the club maintains a welcoming and professional atmosphere. Responsibilities Greet members, guests, and prospective members with enthusiasm and professionalism. Perform member check-ins and ensure all guests follow club access procedures. Answer phone calls, emails, and text inquiries promptly while providing exceptional customer service. Assist prospective members by answering questions, scheduling tours, and connecting them with membership advisors. Support membership sales efforts through lead follow-up, appointment scheduling, and prospect outreach. Maintain accurate member accounts, billing information, and club records within management software. Register members for classes, programs, and special events, when necessary. Ensure the front desk, lobby, and common areas remain clean, organized, and presentable throughout each shift. Monitor facility activity and communicate member concerns, maintenance needs, or operational issues to management. Assist with retail, smoothie bar, or ancillary service transactions as needed. Support club promotions, community events, and member engagement initiatives. Enforce club policies and procedures in a professional and respectful manner. Complete opening, closing, and daily operational checklists accurately and on time. Build positive relationships with members to help create a welcoming and motivating fitness environment. Qualifications Previous customer service, hospitality, retail, fitness, or front desk experience preferred. Strong communication and interpersonal skills with a friendly and professional demeanor. Comfortable speaking with prospective members and supporting membership sales initiatives. Ability to multitask and remain organized in a fast-paced environment. Basic computer proficiency including email, scheduling software, and member management systems. Reliable, punctual, and capable of working independently when needed. Strong attention to detail and problem-solving skills. Ability to work flexible hours, including evenings, weekends, and holidays as needed. Passion for health, fitness, and helping others achieve their goals is highly preferred. What We Look For Positive attitude and team-first mentality. High energy and enthusiasm. Professional appearance and communication. Dependability and accountability. A genuine desire to create an outstanding member experience. Join our team and help create an environment where members feel welcomed, motivated, and excited to return every day.