PEDO Front Desk Receptionist

PEDO Front Desk Receptionist Children's dental care of Norwalk Norwalk, CT Job Details Full-time $22

• $25 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Flexible schedule Qualifications Sales Customer service Administrative experience Driver's License Organizational skills Full Job Description

POSITION SUMMARY

The PEDO Front Desk Coordinator (FDC) contributes to our continued success by passionately executing the company's business model; promoting the company culture, mission and values. The FDC assumes the responsibility of receiving patients to our company in person and providing a friendly, welcoming and efficient patient care. You are responsible for administering day to day activities which include, new patient intake, maintenance of patient records, scheduling, accounts receivable, presentation of financial treatment plan options, confirmation, recalls and callback systems, as well as, maintaining appearance and order of the front office. This Job Description identifies the major responsibilities of this position, please be advised it does not include all aspects of this position such as potential duties assigned by supervisors and requirements for flexibility.

SPECIFIC RESPONSIBILTIES

Practice Support Consistently performs specific assigned daily and general duties; meets deadlines Meets established attendance criteria and starts work promptly Knows and consistently implements the organizational missions and all approved policies, protocols and procedures Regularly supports compliance and accreditation effort as assigned including, but not limited to OSHA and HIPPA Respects and acknowledges the organization commitment to cultural diversity, which is expressed through behavior, language and actions Consistently demonstrates good use of time and resources Consistently interacts with the patients and staff in manner that reflects favorably on the organization and promotes teamwork Responsible for providing a positive and professional orthodontic dental experience, welcomes and greets patients and visitors to the practice [preferably by name] Oversee patient relations & handle patients complaints, under indirect supervision Help explain company policy to patients Reception Management Manage day to day operations of the front office Open and close office according to office protocol Review and maintain a professional organization of the office, waiting and front desk area for a neat, professional appearance and make any necessary accommodations Organize patient educational materials and doctor referrals Prints Daily Appointment Report and reviews ledgers with outstanding balances Check the daily schedule for accuracy Answer and respond to phone calls with professionalism Ensures that important forms, Informed Consent, Our Policies and HIPAA Privacy Notice are available and printed Checks Voice Massages, Emails, Sesame and follow up with all messages Manage recall, callback and inactive patient systems Confirm the next day's appointments according to protocol and patient preferences Schedule patients follow up appointment for efficient use of doctor and staff time Collect payment from patients at the time of treatment Sends out Statements for account receivables Receives incoming and sends outgoing mail Make follow-up appointment as needed Review supplies for the front desk and provide to the supply manager Send out Daily Aging Report email New Patient Intake Obtain New Patient Information using NP Phone Slips Enter patient information into Wave Ortho and OrthoFi Required Information Patients Name with correct spelling [No Nick Names in Wave Ortho] Address [entire address must be written on the 1st address line in Wave Ortho] Email [required for OrthoFi to provide patients with electronic NP Forms] Phone Number [Required for text message appointment confirmation] Chart ID

• Member Insurance ID Model ID
• Name of Insurance Medicaid ID
• State Patients CIN Number Only Award ID
• MCO Patient Status [Pending, Approved, Denied] Gender
• Male/Female Date of Birth Social Security [Required to verify Insurance] Contact Info

•

RESP PARTY A

[Must be an Adult over the age of 18, Parent or Guardian Primary Insurance [State INS/MCO Must have Medicaid ID to submit for ortho coverage] Treatment Info [provide Initial Exam Date, Set Recall Dates, Enter Treatment Start Date] General Dentist Info [Required, if none must be referred to a new DDS] Referrer [Require, we want to know where the patient heard of us] Check-In/Check-Out Protocol Check in Check-in patient according to the office protocol, verifying and updating patient information, all patient info must be in chart before any patient is checked in Obtain and scan New Patient

RESP PARTIES

Identification Card, State ID, Drivers License into patient chart Obtain and scan Insurance Cards into patient chart Review Patient's chart and obtain any missing information that may be missing Review patient ledger, request payment method Verify Insurance and review Insurance ledgers for all Insurance patients at each scheduled visit, make sure that we are receiving payment, if we a haven't received payment in more than 3 month please make a note and notify Billing Dept. [State Insurances must be checked on ePaces, as well as, INS Portales at time of visit] Note when State Patients are Inactive, contact

RESP PARTY

ONLY and inform them of INS Status or balance, contact Billing Department of status New Patients are registered into Vistadent and Cidex Check Out Confirm treatment notes and with patients that all procedures have been completed Review that we have obtained all the necessary documents needed for insurance submission Review that we have collected and posted payments due Print and provide patient with signed out referral letter or appointment notes if requested Schedule follow up appointment accordingly by following scheduled template Records Management Create yearly records progress record alerts for all new patient starts and Continuation of care Records alerts for MCO/State Patients Review patient chart and provide patients taking records with a records tag Please note patients must be seen and treated by the doctor before records are taken Insurance Gather and accurately record insurance information Updating insurance information on patients when a change of insurance occurs Verifying patient insurance at each scheduled visit Must Check Insurance Ledgers, verifying that we are receiving quarterly payments Submit treatment plans for predetermination of benefits Prepare claims forms for patients with dental insurance Organize supportive materials for claim forms, such as radiographs, photos, HLD evaluations and narratives Assist in the resolution of problems with third-party payers by communicating with the billing department Prepare financial treatment plans and present payment options to patient who have lost insurance coverage if treatment coordinator isn't available EDUCATION and/or

EXPERIENCE

• Some College Experience Preferred
• Sales experience 3-5 years
• Dental experience required SKILLS and

ABILITIES

• Sales experience engaging directly with customers
• Someone that can motivate and excite prospective patients about their orthodontic treatment
• Excellent Customer Service Experience
• Awesome attitude with an outgoing personality!

TRAVEL ADDITIONAL COMPENSATION

• Bonuses
• Store Discounts

WORK LOCATION

Norwalk

WHAT WE OFFER YOU

Benefits Competitive pay and bonus structure Health Insurance, 401k Retirement Plan Flexible work schedule

WHY YOU WANT TO WORK WITH US COMMUNITY-CENTERED

Our offices are positioned where they are because we LOVE those areas! Our passion is helping patients feel confident in their smile. And when we aren't doing that, we want to help our community in any other way possible! We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full Time Salary:

negotiable

Benefits:

Employee discount Flexible schedule Paid time off

Schedule:

8 hour shift Monday to Friday Supplemental pay types: Bonus pay

Work Location:

Norwalk Work Remotely:

NO Job Type:

Full-time Pay:

$22.00

• $25.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person