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Job Description
Position Overview:
The Front Desk Specialist plays a key role in delivering great patient experiences by providing smooth, efficient, and personalized service throughout a patient's journey with us. In this role, you will drive the patient intake and discharge process, including greeting patients, capturing and updating key patient information (e.g., medical info, insurance, financial info), sharing key information with patients upon departure, scheduling follow-up appointments, and maintaining key records & systems (e.g., health insurance, balancing cash drawer). Front Desk team members should be knowledgeable about OrthoNOW's offers and be able to guide patients through their insurance benefits, payment policies, and billing processes, as well as any clinician instructions.
Company Overview:
At OrthoNOW, we provide patients with high-quality, patient-centered, convenient orthopedic urgent care. We pride ourselves on providing great medical care and a best-in-class patient experience. This is why we are the highest rated orthopedic urgent care practice in the Miami area with 4.8 stars on Google from over 800 reviews. We treat patients with chronic pain, acute injuries, and other orthopedic needs on a walk-in and appointment basis. We strive to provide high-quality, timely care, aiming for our patients to see our clinicians within 30 minutes and leave in under an hour. OrthoNOW was founded 14 years ago by a Miami orthopedic surgeon to provide patients with this critical type of care. Today, OrthoNOW is the most highly rated orthopedic urgent care in the Miami area and aspires to become the leading orthopedic urgent care practice in the country. Why people love working at
OrthoNOW:
Work in a leading outpatient healthcare practice offering best-in-class orthopedic urgent care solutions to patients from all walks of life; ON staff feel proud of the impact of our work Work with highly motivated, caring individuals committed to delivering the highest quality, affordable, and accessible orthopedic care when patients need it most Make a real, lasting impact on patients' quality of life, health, and happiness Thrive in a patient-centered, supportive environment with clear goals, strong leadership, and opportunities to take on responsibility, grow professionally, and contribute to the success of our team and business Key responsibilities: Guide & support patients to quickly and efficiently move through all pre-visit procedures (e.g., appointment check-in, filling out forms, etc.) Relay all key information to patient including physician instructions and payment policies Confirm medical chart is complete, patient understands physician instructions, and financial responsibility is settled before patient leaves Oversee the waiting room to identify anyone with questions or concerns; help these patients however possible Determine and collect co-pays, co-insurance, deductibles, past due balances, and other patient financial responsibilities and maintain & balance cash drawer Answer phone calls from patients as needed; provide key information or transfer calls as appropriate Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request
Qualifications:
High school diploma or equivalent 1+ years experience in medical office setting Excellent verbal & written communication skills to connect with patients Ability to escort or transport patients by wheelchair when appropriate Ability to work all assigned shifts (could include day, evening, and weekend hours as needed) Basic computer skills; types 25 words per minute with 96% accuracy Accurately process money transactions Work and act with integrity and a high degree of self-sufficiency Preferred Familiarity with basic medical terminology 1+ year experience in customer-facing work Potential starting pay: $20/hour
Job Type:
Full-time Pay:
$20.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:
Medical office: 2 years (Required) patient registration: 2 years (Required) EMR systems: 2 years (Required) Insurance verification: 2 years (Required)
