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Veterinary Receptionist
Job
Cole Veterinary Clinic
Jacksonville, FL (In Person)
$35,880 Salary, Full-Time
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Job Description
Overview The Client Care Specialist, or CCS, is the first point of contact for our clients, whether it be over the phone, via email/text, or in person. A CCS should realize that they are creating the critically important first impression of CVC. As such, CCS should always maintain a pleasant demeanor while portraying empathy and care. In addition, CCS act as an information hub for the clients and the rest of the veterinary staff, acting as air traffic controllers by keeping the schedule functioning and directing client interactions and communications, managing incoming/outgoing client/patient information, and handling client transactions. The CCS should be able to deftly handle activity peaks, schedule changes, and difficult situations while "maintaining their cool".
Example Job Responsibilities:
- Client Flow Management
- Telephone Management
- Pharmacy Management
- Record Keeping and Information Management
- Digital Client Interface Management
- Schedule and Manage Appointments
- Manage payment and bookkeeping
- Client Education
- Hospital Cleanliness and Organization Position Requirements/Physical Requirements Minimum age requirement is 18 years Minimum education requirement is a high school diploma or equivalent Minimum work experience of 1 year in customer service work; client service work in a medical or veterinary office preferred but is not required Animal care and/or husbandry experience preferred Basic computer skills; typing and working knowledge of MS Office and PDF programs, ability to learn new software rapidly, ability to navigate computer network and Internet.