Sr. Receptionist (Law Firm)

Sr. Receptionist (Law Firm) Confidential Miami, FL Job Details Full-time From $22 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) 6% Match Vision insurance 401(k) matching Qualifications Spanish Confidential information handling Google Sheets Google Docs English Administrative experience Emotional safety support Clerical experience Gmail Cross-functional collaboration Associate's degree Google Calendar Time management Full Job Description Front Desk Manage incoming mail, including sorting, scanning, distributing, and delivering it to the appropriate departments or individuals. Track and log incoming packages, ensuring timely notification and distribution to the intended recipients. Send correspondence to clients and follow office procedures. Greet and welcome clients and third parties into the office, maintaining a professional, calm, and empathetic demeanor at all times. Organize calendars and assist with conference room scheduling. Lift boxes, carry mail bins, and occasionally run errands for the company. Maintain a well-stocked break room and office supplies. Collect and organize documents from clients. Schedule consultations, coordinating availability between clients and staff. Assist in-office clients with fingerprint procedures.

Customer Service & Client Relations:

Serve as the first point of contact for clients—both in person and over the phone providing information and direction with professionalism and compassion. Respond to in-office and phone inquiries regarding case updates, escalating or routing issues appropriately. Handle difficult or emotionally charged client interactions with patience, empathy, and de-escalation techniques. Maintain a client-centered approach by listening actively and ensuring each client feels heard and supported. Communicate effectively with clients to ensure clarity and manage expectations regarding appointments, documentation, and next steps. Log and follow up on client requests, ensuring timely and accurate responses. Support the firm's mission by fostering a positive, trauma-informed experience for all clients.

Other Duties:

Provide administrative support to team members as needed. Maintain confidentiality of all firm and client information. Perform other duties as assigned.

Requirements and Skills:

Minimum 3-5 years of customer service or front desk experience , preferably in a fast-paced or client-facing environment. Experience in de-escalation, conflict resolution, or trauma-informed communication strongly preferred. Prior experience in an immigration law firm preferred. Strong written and verbal communication skills, with the ability to convey empathy.. Demonstrates a high level of professionalism and attentiveness. Excellent time management and organizational skills; ability to manage multiple tasks and deadlines simultaneously. Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar) . Ability to work independently and collaboratively across departments. Detail-oriented, reliable, and proactive in anticipating needs. Bilingual (English/Spanish) required to support our diverse client base. Ability to maintain discretion and confidentiality with sensitive information. Comfortable interacting with individuals from diverse backgrounds, including those who may be in crisis.

Benefits:

Comprehensive Health, Gap, Dental, Vision, Life, Short Term and Long Term Disability Insurances. 401(k) plan with 6% company match. Generous Paid Time Off policy 4 day work week ( shifts of 10 hrs) available with approval.

Location:

In-Office Position Schedule:

Monday to Friday - 10 am - 6:30 pm

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Language:

English and Spanish (Required) Ability to

Commute:

Miami, FL 33126 (Required)

Work Location:

In person