Job Description
Position:
Front Desk Receptionist (reports to Membership Director), FT, M-F 8:30am-4:30pm Summary :
This is the initial point of contact for guests, members, and renters, providing exceptional member service and administrative support. Responsibilities include greeting and directing individuals, answering phone calls, scheduling appointments, handling inquiries and requests, processing payments, and maintaining a tidy and organized reception area. The role requires strong communication, interpersonal, and organizational skills to ensure smooth operations and positive experiences for all members. About Cypress Woods:
Cypress Woods Golf & Country Club is a private, bundled community located in North Naples. This country club community consists of 787 homes and nearly 150 annual (non-resident) memberships. Members enjoy a variety of social activities as well as golf, pickleball, resort-style pool with food & beverage service, use of tennis courts and a fully equipped fitness center. Duties and Responsibilities include the following. Other duties may be assigned. Responsibilities:
1. Greet and welcome members and guests in a professional and friendly manner 2. Answer and direct phone calls, take messages, and provide information to callers 3. Perform general clerical duties, such as photocopying, faxing, filing, mailing, and data entry 4. Provide excellent customer support by addressing inquiries and resolving issues promptly while maintaining a successful multi-tasking ability 5. Assist with numerous, daily administrative tasks including: scheduling appointments, managing calendars, contacting vendors, scheduling and recording zoom meetings, resetting usernames & passwords, assist in creating flyers in CANVA, posting items to the Cypress Woods Website, helping members with gate codes & activating car stickers, registering guests for fitness classes, answer basic accounts payable questions, order supplies for all departments, post meeting agendas and flyers to bulletin boards and maintain library of meeting minutes. 6. Maintain a clean and organized front desk area and copy room. Skills:
1. Excellent phone etiquette and communication skills 2. Strong clerical and organizational abilities 3. Customer service-oriented with a friendly and professional demeanor 4. Accurate and efficient data entry skills 5. Ability to manage calendars of department managers effectively 6. Computer savvy and able to assist members with app downloads, logins, and navigation 7. Multi-tasking and desire to keep busy Experience:
1. 1+ years front desk experience with a multi-line phone system 2. Work experience in golf club, resort, or luxury industry will be prioritized Software Skills:
Comprehension of email, internet, Microsoft Office, CANVA, Dropbox, and multi-drive file storage necessary. Experience with databases necessary. Position Qualifications:
Friendly, customer service oriented, professional demeanor. Proficient with email communication and MS Word (MS Excel helpful, but not required). Club/Hospitality and Jonas club software experience a plus. Cypress Woods Golf & Country Club is an EEOC employer and drug-free workplace. Job Type:
Full-time Pay:
$21.00 - $23.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location:
In person
