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Job Description
Job Summary:
Lake Nona Animal Clinic is seeking a dedicated and experienced Veterinary Receptionist/CSR to join our busy, fast-paced team. As the first point of contact for our clients and their pets, you will play an essential role in ensuring that we provide excellent customer service and care. This position requires previous veterinary experience, as our receptionists handle a variety of tasks that support the clinic's operations, provide clients with accurate information, and assist in patient care. If you are a proactive, detail-oriented, and knowledgeable individual who thrives in a dynamic environment, we would love to meet you!
Our History:
Lake Nona Animal Clinic opened its doors in September of 2008 at 10743 Narcoossee Rd. The original location was in the strip mall behind the Outback restaurant and featured only 3 examination rooms. It was half the size of our current location! After serving the growing Lake Nona Community for 11 years, we recognized the need for more space and on October 22, 2019, we moved to our current location at 12263 Andric Ln. We are proud of our journey and what we've accomplished over the years, thanks to the vision of our founders, Dr. Miguel Rivera and Dr. Ina Hernandez, who continue to practice here full time. We are excited to see what the future holds as we continue to grow and provide exceptional care to our patients and their families.
Key Responsibilities:
Handle all incoming phone calls, providing clients with accurate and timely information. Schedule appointments appropriately, considering the type of doctor and appointment required. Review and update medical records, ensuring reminders are current and providing accurate details. Follow up with pet owners to check on their pets' progress and well-being. Confirm scheduled appointments and review specific instructions based on the appointment type. Manage all incoming text messages, emails, and faxes in a timely manner. Greet clients promptly and assist them as needed during their visit. Explain procedures, medication recommendations, their rationale, pricing, and the value of the services. Maintain a paperless office using EzyVet as our EMR/PMS. Stay organized, multitask efficiently, and manage multiple phone lines while maintaining a calm and welcoming environment.
Requirements:
High School Diploma or equivalent (required). At least 2- 3 years of experience in a veterinary clinic or similar setting (required). Knowledge of vaccines, vaccination protocols, common medications and their side effects, medical conditions, procedures, and treatments. Strong communication skills, with excellent spelling and grammar. Friendly, approachable, and empathetic personality with the ability to provide exceptional customer service. Ability to work well under pressure, multitask, and prioritize tasks effectively. Good team player who can both delegate and take feedback constructively. Comfortable handling multiple phone lines and a high volume of tasks. Fluency in English (required), Spanish (preferred). Experience with practice management software/EMR (EzyVet preferred, but not required).
Core Values:
At Lake Nona Animal Clinic, we pride ourselves on integrity, reliability, empathy, and kindness. These values guide us in providing the best care and experience for both our patients and clients. We aim to ensure that every client and pet feels welcomed and cared for, offering excellent medical services without undue stress or discomfort to the animals and providing an exceptional customer service experience for our clients.
Schedule:
10-hour shifts with 1 hour lunch break Weekends (Saturdays 7:20 am - 1pm) Clinic hours are until 6:00 pm, but receptionists typically stay until 6:30 pm to assist with closing tasks.
Location:
Our clinic is conveniently located within walking distance of a gym, Starbucks, Dunkin' Donuts, Chipottle and other various food options, and shopping areas—ideal for breaks and convenient access.
Application Questions:
What differentiates you from the many other applicants? Please tell us about your extensive experience, special skills, or personality traits that would make you a great fit for this role. What PMS/EMR (Practice Management Software / Electronic Medical Records program) are you most familiar with?
Education:
High School or equivalent (Required)
Experience:
Veterinary clinic: 2-3 years (Required)
Language:
Fluent in English (Required) Spanish (Optional) How to
Apply:
If you are passionate about working with animals and providing outstanding customer service, we want to hear from you! Join a team of great doctors and staff who will become your second family. Apply today and help us make a difference in the lives of our patients and their owners. We can't wait to meet you!
Job Type:
Full-time Benefits:
401(k) Continuing education credits Dental insurance Employee discount Flexible schedule Life insurance Paid time off Retirement plan Uniform allowance Vision insurance
