Receptionist/Field Operations Support Assistant

Receptionist/Field Operations Support Assistant

FOREST LAWN FUNERAL HOME AND CEMETERY

Plantation, FL Job Details Part-time $15.50•$16.00 an hour 7 hours ago Benefits 401(k) Employee assistance program Employee discount Qualifications Confidential information handling Customer service Copy machines Basic math Microsoft Office Administrative experience High school diploma or GED Organizational skills Typing Clerical experience Phone etiquette Office experience Full Job Description

RECEPTIONIST/FIELD OPERATIONS SUPPORT ASSISTANT JOB SUMMARY

Provides administrative and clerical support to a funeral home or cemetery or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments Assists Location Management, Sales, Family Service Counselors Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person

MINIMUM REQUIREMENTS

Education High School or equivalent Experience 1•2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills and Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality

WORK CONDITIONS

Work Environment Work indoors and outdoors during all seasons and weather conditions Professional Dress is required Work Postures Sitting continuously for many hours per day, up to 6 hours per day Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Part time•Monday•Wednesday, and on call Working beyond "standard" hours as the need arises

Job Type:

Part-time Pay:

$15.50•$16.00 per hour

Benefits:

401(k) Employee assistance program Employee discount

Work Location:

In person