Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Receptionist/ BDC Representative
Job
L0840 Subaru of Decatur
Decatur, GA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Dealership:
L0840 Subaru of Decatur Subaru of Decatur The BDC Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within a dealership. This individual completes all reports and administrative procedures as required. The BDC Administrator reports to the BDC Manager or General Sales Manager/Sales Management Systems Coordinator. Responsibilities- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
- Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the
GSM/LSMS
Coordinator, this will keep all team members actively thinking about our customers.- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
- Other duties as assigned. Skills and Qualifications
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing - ability to type efficiently
- Mathematics - using mathematics to solve problems.
- Basic computer skills We offer best in class industry benefits: ⦁ Competitive pay ⦁ Medical, Dental and Vision Plans ⦁ Paid Holidays & PTO ⦁ Short and Long-Term Disability ⦁ Paid Life Insurance ⦁ 401(k) Retirement Plan ⦁ Employee Stock Purchase Plan ⦁ Lithia Learning Center ⦁ Vehicle Purchase Discounts ⦁ Wellness Programs High School graduate or equivalent, 18 years or older required.