Bilingual Front Office Receptionist

COMPANY OVERVIEW

Good Samaritan Health Center of Cobb exists "to spread the love of Christ by providing quality healthcare to those in need," based on the recognition that medical bills and unexpected dental emergencies are a root cause of financial hardship, family instability, and diminishing quality of life.

SUMMARY OF DUTIES

Responsible for greeting patients, and guests, providing information, communicating with departments and scheduling appointments in an efficient manner. Must be able to maintain front office efficiency by minimizing conflicts and maintaining professional composure while communicating with an ethnically diverse patient population.

SUPERVISION RECEIVED

Reports to the Front Office Supervisor.

PRIMARY RESPONSIBILITIES

Can fulfill the clinic's mission to spread the love of Christ through quality healthcare to those in need while performing their job functions. Greets patients in a polite, prompt, helpful manner. Provides any necessary instructions / directions. Informs appropriate department / person of patient's arrival. Completes necessary paperwork such as encounter forms, demographic and financial intake forms. Uses computer system to generate information necessary for billing and uses billing software appropriately. Updates patient information, collects copays, provides any necessary forms needing completion, and obtains signatures as necessary. Maintains clean, orderly waiting area including beverage area and reading materials. Answers phones in pleasant manner and deals with customer needs expeditiously, screening calls, taking messages, and providing information as appropriate. Fulfills patient care responsibilities as assigned which may include: Accompanying providers in exam room, assisting with patient history, relaying instructions and pertinent information. Assists with photocopying, computer input / typing, and scheduling of laboratory or radiology work as directed. Handles charts as necessary for the day's use and files records efficiently. Maintains and updates current information on provider's schedules, ensuring that patients are scheduled properly. Initiates patient reminder calls 1-2 days prior to scheduled appointments. Copies schedules to provide to service areas on a daily basis. Keeps office forms and supplies stocked. Build and maintain relationship with volunteers, vendors, and guests of the clinic. Other duties as assigned.

The job holder must demonstrate current competencies applicable to job position.

EDUCATION

High school diploma or

GED. EXPERIENCE

Minimum one year experience in healthcare office setting, experience in customer service and/or electronic health records preferred. Bilingual Spanish/English

KNOWLEDGE

Knowledge of reception tasks, clinic policies/procedures, paperwork. Knowledge of how to use office equipment including phone, computer. Knowledge of customer service concepts and techniques. Knowledge of medical terminology and coding.

ABILITIES

50 WPM typing skills preferred. Skill in using office equipment and handling paperwork / filing adequately. Skill in customer service principles by creating a pleasant waiting room atmosphere. Computer literate. Ability to communicate clearly in person and on the phone and establish / maintain cooperative relationships with patients, families, physicians, staff and other customers. Ability to organize and prioritize tasks effectively. Ability to read, understand and follow oral and written instructions. Can file correctly by alphabetic, numeric, or computer systems. Ability to demonstrate compassion and caring in dealing with others in a way that supports the Center's mission to share the love of Christ through quality healthcare to those in need Ability to work in a fast paced environment effectively, prioritizing, coordinating and organizing several tasks at once.

ENVIROMENTAL / WORKING CONDITIONS

Office setting, well-ventilated and well lighted. OSHA Category 3 - Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

PHYSICAL / MENTAL DEMANDS

Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20 / 20 and hearing must be in normal range. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. Hearing /

Speaking:

Effective communication with patients, staff and visitors.

Standing:

15% of the workday

Sitting:

40% of the workday

Walking:

35% of the workday

Lifting:

10% of the workday up to 30 lbs. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type:

Full-time Pay:

$15.50 per hour

Benefits:

Health insurance Life insurance Paid time off Vision insurance Application Question(s): Given the clinic's mission to spread the love of Christ, could you share how this resonates with your personal faith journey and values?

Language:

Spanish (Required)

Work Location:

In person