Room Service Order Taker (On-Call)

Room Service Order Taker (On-Call) Honolulu, HI Job Details $27.82 - $34.78 an hour 1 day ago Qualifications Micros POS Report writing Maintaining an organized workspace Guest relations Sales transaction processing Financial transaction processing Phone communication Processing cash transactions Multi-line phone systems Clean workspace maintenance Order entry Delegation Entry level Client interaction via phone calls Full Job Description Pay Range ($27.82 - $34.78 / hourly compensation) This is an ON-CALL role

Basic Job Function:

To take Room Service orders accurately in a helpful, friendly, courteous and professional manner ensuring total guest satisfaction.

Essential Functions:

Answers Room Service calls on a multi-line telephone, explain any specials, promote menu items and answer questions regarding preparation methods. Documents orders by repeating items back to callers to ensure accuracy. Quotes expected arrival time. Inputs and process Food and Beverage checks on a computer system. Maintain an accurate cash bank through the Micros system. Answers calls for pick-up of carts and/or trays and direct waithelp to retrieve items from guest rooms or floors. Maintains a master pick up sheet to ensure all carts and/or trays are retrieved in a timely manner. Responds to special requests from guests and other departments. Documents complimentary amenity orders. Maintains a clean and organized work station. Maintains control of the issuance of master keys.

Additional Duties and Responsibilities:

Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department. Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas. Answer calls for Mini-bar requests and delegate special requests to appropriate colleagues. Monitor waithelp to ensure orders are being handled promptly. Prepare and distribute computer generated reports to Service Assistants. Perform a variety of other duties as assigned