Receptionist

Receptionist Humility Homes and Services, Inc. Davenport, IA Job Details Full-time $14.86 - $18.20 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Maintaining an organized workspace Phone communication Computer literacy Microsoft Office Administrative experience High school diploma or GED Multi-line phone systems Clerical experience Clean workspace maintenance Technical Proficiency Time management Client interaction via phone calls

Full Job Description Position Title:

Receptionist Report To:

Special Projects Coordinator Description:

The Receptionist manages the front desk, acting as the first point of contact, handling calls, greeting clients/donors/volunteers, and providing administrative support like managing mail, light housekeeping, making program files, entering transactions into Boomerang and maintaining the reception area, all while embodying the organization's mission with warmth, professionalism, and compassion for diverse populations. This position requires strong communication, multi-tasking, and customer service skills. This position will float between the Admin Office and the Fresh Start Center.

Qualifications:

Education:

High School Diploma or GED and 2 years' experience as a Receptionist, Office Assistant, Front Desk and/or Customer Service Associate, ideally in a non-profit social service setting.

Experience:

Individual must have excellent verbal/written communication, customer service, active listening, problem-solving, multi-tasking, time management and computer proficiency (MS Office). The ability to answer, screen, and direct incoming calls on a multi-line system; manage voicemail and forward messages appropriately. Must be able to provide accurate information about the organization's programs, services, and mission; refer clients to appropriate internal or external resources. The individual must maintain a clean, organized, and welcoming reception/lobby area. Humility Homes and Services, Inc. Mission Statement - Humility Homes and Services, Inc. is committed to ending homelessness by offering housing opportunities and supportive services in the greater Quad Cities area

Responsibilities:

1. Commitment to

Ethical and Effective Services:

Know and implement HHSI's mission, policies, and procedures, adhere to HHSI's agency values in all aspects of work; and abide by all city, state, and federal laws, and regulations. Maintain training in boundaries, bloodborne pathogens, fire safety, cultural competency, workplace safety, active shooter, CPR/First Aid, Verbal Judo, Trauma Informed Care, domestic violence training, mandatory child and dependent adult abuse, and Housing First practices. Greet, welcome, and direct all visitors, clients, and volunteers with professionalism, kindness, and empathy. 2.

Duties and Responsibilities:

Answer, screen, and direct incoming calls on a multi-line system; manage voicemail and forward messages appropriately. Provide program support, by creating program files as needed for Program Staff, Supervisors or Chief Programs Officer, assist fundraising/donor communication tasks. Keep common areas in the Admin Office and Fresh Start Center clean and free of debris. Utilize Boomerang to post transactions. Provide accurate information about the organization's programs, services, and mission; refer clients to appropriate internal or external resources 3.

Administrative and Other Duties:

Support Admin Staff on special projects and perform other duties as assigned. Maintain strict confidentiality of participant, employee, and donor financial information in accordance with agency policies and applicable regulations. Attends required Agency meetings. Performs other duties as needed/assigned

Schedule:

Full-Time in office position. Must be able to work 36 hours per week, within the regular office hours of 8am-4pm, Monday through Friday. Flexibility as needed to meet Agency needs.

Salary:

Based on qualifications, hourly non-exempt. Benefits eligible.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, to talk or hear; stoop, kneel, or crouch; to use hands and arms to reach above shoulder-level and to use standard office equipment. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position when coming into the agency includes an accessible office environment with potentially high noise levels and an accessible shelter facility with moderate to occasionally loud noise levels. The environment includes donated food items, which may contain a variety of allergens. The Shelter, Offices and Scattered-site housing may occasionally house service and emotional support animals.

Job Type:

Full-time Pay:

$14.86 - $18.20 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person