Front Desk Receptionist

We are looking for a highly organized and customer-focused Front Desk Coordinator to assist in our auto repair shop. You will manage daily front-office operations, greet customers, schedule appointments, and facilitate clear communication between our clients and our automotive technicians. The ideal candidate has excellent multitasking skills, a friendly demeanor, and a basic understanding of automotive repair processes.

Responsibilities Customer Service:

Welcome customers as they arrive, listen to their vehicle concerns, and guide them through the repair process in a professional and reassuring manner.

Appointment Scheduling:

Manage the daily shop calendar by booking appointments via phone, email, and in-person visits.

Estimates & Invoicing:

Assist with preparing repair estimates, explaining invoices to customers, and processing payments upon completion of service.

Communication:

Keep customers updated on their vehicle's status via phone, text, or email, and obtain approval for additional work.

Workflow Coordination:

Relay repair orders and specific customer requests clearly to the mechanics. Track vehicle progress to ensure promised turnaround times are met.

Administrative Tasks:

Maintain organized digital and physical customer files, order office supplies, and handle basic shop correspondence. Qualifications Previous experience in customer service , reception , or an administrative role (automotive industry experience is a major plus). Strong communication and interpersonal skills with the ability to explain technical terms in plain language. Proficiency with Quickbooks . Ability to multitask and remain calm in a fast-paced, sometimes noisy environment.

Pay:

$16.00 - $20.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person