Front Desk Associate - GGP Support Center

Front Desk Associate - GGP Support Center Goodwill of the Great Plains - 3.3 Sioux City, IA Job Details Full-time From $15 an hour 22 hours ago Benefits Paid holidays Qualifications Microsoft Word Customer communication Word embeddings Full Job Description We're looking for a personable, organized, and professional Front Desk Associate to be the welcoming face of our organization. In this role, you'll create positive first impressions for employees, guests, and visitors while delivering outstanding customer service. You'll answer and direct phone calls, oversee daily front desk operations, coordinate administrative support tasks, and help maintain a warm, efficient, and professional environment. The ideal candidate is friendly, detail-oriented, and passionate about providing an exceptional experience for everyone they greet.

Position Type:

Full-Time Hours:

Monday - Thursday 8am-4:30pm and Friday 8am-12pm

Starting Wage:

$15.00 hourly In accordance with the Goodwill of the Great Plains mission, we are committed to providing a competitive total compensation package, including salary and benefits, that will attract, retain, and reward high performing employees who share a passion for transforming lives through the dignity of work. Goodwill of the Great Plains strives to make employee compensation performance-based, competitive to organizations with similar missions, and commensurate for the individual's level of responsibility.

Responsibilities:

Greeting visitors and team members with professionalism and warmth, creating a welcoming office atmosphere. Ensure visitors follow company procedures and security policies Answer, screen, and direct incoming phone calls; and respond to general inquiries. Maintain front desk operations and reception area organization Respond to emails and general inquiries promptly Perform data entry and maintain accurate records and files Receive, sort, and distribute mail and deliveries Assist with clerical and administrative tasks such as filing, copying, scanning, and faxing Provide customer service and resolve routine issues or direct concerns to appropriate staff Monitor office supplies and place orders when needed Maintain confidentiality of sensitive information and records Support office staff and marketing team with administrative projects and daily operations Operate office equipment including multi-line phone systems, printers, and copiers Markets Goodwill by educating employees, vendors, customers, and the general public about Goodwill's Mission.

Qualifications:

High school or GED Prior customer service or front desk experience preferred Must possess computer skills and be proficient in Microsoft Word Must possess good speaking voice and language skills. The ability to effectively communicate in a courteous manner is vital. Highly organized and detail-oriented with strong time management. Committed to customer service and confidentiality at all times. Telephone and email etiquette

Benefits:

While the benefits are great, Goodwill's mission is really at the heart of all we do. When you join the Goodwill team you are not just joining the organization, you are becoming part of our family. Part-time benefits include paid Sick and Vacation time, Birthday Day Off, and 6 Paid Holidays. See more benefit details on the careers tab at www.goodwillgreatplains.org. and apply today to become a part of something great! Goodwill of the Great Plains provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.