Bank Lobby Receptionist

Bank Lobby Receptionist 101 West Windsor Road, Champaign, IL 61820 $15.00 - $16.25 an hour - Part-time $15.00 - $16.25 an hour - Part-time

RECEPTIONIST FIRST STATE BANK AND TRUST CHAMPAIGN, IL

First State Bank and Trust is currently seeking a part-time Receptionist to join our team. As a Receptionist, you'll be an essential part of our team. The Receptionist serves as the first point of contact for customers, providing a warm and professional experience in person and by phone. This position will be approximately 20-25 hours per week and will include shifts between 9:00 AM and 5:00 PM.

RESPONSIBILITIES

Serve as the first point of contact for customers, both in person and by phone; direct inquiries to the appropriate staff or take messages as needed. Greet customers warmly and professionally, assess their needs, and ensure they are connected with the right team member. Perform clerical tasks, including receiving, sorting, and distributing mail. Scan and index documents for secure electronic retention, ensuring accurate and organized digital records. Maintain a clean, organized, and welcoming reception area. Deliver exceptional customer service by actively listening to customer needs, addressing inquiries promptly, and resolving concerns with empathy and efficiency. Protect customers' personal information and uphold confidentiality standards. Present a professional appearance and demeanor at all times while representing the bank. Remain vigilant for potential fraud and follow established protocols to safeguard the bank and its customers.

QUALIFICATIONS

High School diploma or equivalent. Previous experience in banking or customer service preferred. Strong customer service skills. Attention to detail and accuracy.

LEARN A LITTLE ABOUT US

At First State Bank and Trust, we're proud to deliver something increasingly uncommon in financial services: a truly independent, 100% employeeowned community bank. Fewer than a handful of banks nationwide share our ownership structure, and it's the foundation of everything we do. When you work here, you're not just joining a team - you're becoming an owner with a real stake in our longterm success. We have built a strong reputation as a trusted financial institution serving seven communities across Central Illinois. With $500 million in assets, we offer a full range of retail and commercial banking services, supported by a growing mortgage banking group and a dedicated trust and wealth management department. You'll find us in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. Equal Opportunity Employer. Member FDIC. Equal Housing Lender