Front Desk Associate

Job Summary:

As a Front Desk Associate at ChiropracticWorks, you will play a key role in providing excellent customer service and administrative support to ensure the smooth functioning of our practice. You will be the first point of contact for our patients and visitors, representing our practice with professionalism and a friendly demeanor. Looking for full time and part time candidates

Responsibilities:

Greet patients and visitors with a welcoming attitude and provide excellent customer service. Manage patient appointments, schedule adjustments, and cancellations using our practice management software. Answer phone calls, respond to inquiries, and direct calls to the appropriate team members. Check-in patients upon arrival, verify insurance information, and collect co-payments or fees as needed. Maintain cleanliness and organization of the reception area and front desk. Assist with administrative tasks such as filing patient records, scanning documents, and managing office supplies inventory. Coordinate with the clinical team to ensure smooth patient flow and resolve any scheduling issues. Follow HIPAA guidelines and maintain patient confidentiality at all times. Provide support to other team members as needed to ensure efficient operations of the practice.

Requirements:

High school diploma or equivalent. Previous experience in customer service or administrative role preferred. Strong communication skills, both verbal and written. Excellent organizational and multitasking abilities. Proficiency in computer skills, including MS Office and practice management software (training will be provided). Ability to work effectively in a team environment and adapt to changing priorities. Knowledge of medical terminology and experience in a healthcare setting is a plus. Friendly and positive attitude with a commitment to providing exceptional patient care.

Pay:

$15.00 - $20.00 per hour

Benefits:

Paid time off Application Question(s): Are you looking for a part time or full time role?

Experience:

Office:

1 year (Required)

Microsoft Office:

1 year (Required) Customer service: 1 year (Required) Ability to

Commute:

Collinsville, IL 62234 (Required)

Work Location:

In person