Front Desk Receptionist

Job Overview We are seeking a warm, high-energy, and detail-oriented Front Desk Receptionist / Patient Coordinator to join our vibrant pediatric dental team! As the first face and voice our patients and their families encounter, you will play a pivotal role in creating a welcoming, positive, and anxiety-free environment. The ideal candidate loves working with children and parents, excels at multitasking in a fast-paced environment, and possesses exceptional communication skills. Bilingual proficiency (English/Spanish) is highly preferred to best serve our diverse community.

Duties and Responsibilities Patient Hospitality:

Greet children and their parents warmly upon arrival; manage the check-in and check-out process with a friendly, welcoming demeanor.

Scheduling Excellence:

Efficiently schedule, reschedule, and confirm appointments using Curve Dental software to maintain an optimized daily workflow.

Communication Hub:

Answer multi-line phone calls, respond promptly to office text messages and emails, and manage general patient inquiries with excellent phone etiquette.

Insurance Coordination:

Call insurance providers to verify pediatric dental benefits, eligibility, and breakdown of coverage.

Financial Management:

Present treatment plans, calculate patient copays, and accurately collect and process payments (cash, credit/debit cards).

Bilingual Assistance:

Provide translation support for Spanish-speaking families during check-in, scheduling, and financial/treatment plan explanations.

Inventory Control:

Monitor office supply levels, track inventory, and assist with ordering necessary supplies.

Records & Compliance:

Maintain accurate, up-to-date digital patient records, scanning and uploading necessary medical histories, referral forms, and consent documents in compliance with HIPAA guidelines.

General Administration:

Keep the reception and waiting area tidy and child-friendly; assist with basic daily closing reports and cross-train with other administrative tasks as needed.

Qualifications & Experience Experience:

Minimum 1-2 years of experience as a dental receptionist or medical front desk coordinator (Pediatric dental experience is a major plus!).

Software Proficiency:

Hands-on experience with Curve Dental software (or similar cloud-based dental practice management software) is highly preferred.

Language Skills:

Bilingual fluency in English and Spanish is preferred/required.

Skills:

• Strong computer literacy and data entry skills. Excellent customer service, verbal, and written communication skills. Solid understanding of dental terminology, codes (CDT), and dental insurance structures. Outstanding time-management and multitasking abilities.

Personality Attributes:

Patient, compassionate, child-friendly, and a collaborative team player who thrives under pressure. Benefits & Perks Competitive hourly wage based on experience.

Flexible Schedule Schedule & Hours Standard Days:

Monday, Tuesday, and Friday.

Alternating Days:

Occasional Wednesdays or Thursdays (advance notice will be provided).

Hours:

8:00 AM•5:00

PM Weekends:

None•Enjoy your weekends off!

Pay:

$18.00•$25.00 per hour

Benefits:

Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Dental receptionist: 1 year (Preferred)

Language:

English (Required) Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Des Plaines, IL 60016 (Preferred)

Work Location:

In person