Patient Experience Specialist / Front Desk Admin

Patient Experience Specialist / Front Desk Admin Wheaton Family Chiropractic Wheaton, IL Job Details Full-time $23•$25 an hour 1 hour ago Benefits Profit sharing Paid training Paid holidays 401(k) Paid time off On-the-job training 401(k) matching Employee discount Qualifications Customer relationship building Interpersonal skills Spreadsheets Client rapport building Employee relationship building Windows Administrative experience Attention to detail Typing Productivity software Full Job Description Patient Experience Specialist / Front Desk Admin Date posted: June 19, 2026

Pay:

$23.00•$25.00 per hour Job description: We are hiring a Front Desk/Admin Assistant for a Chiropractic Office in Wheaton, IL. We are looking for a warm, upbeat, highly dependable Patient Experience Coordinator / Front Desk Admin to be the welcoming face and voice of our chiropractic office in Wheaton. This is not a typical receptionist position. The right person for this role is a true "people person" — someone who naturally lights up a room, makes patients feel seen and cared for, remembers details, and brings positive energy to the office every day. At the same time, this person must also be organized, detail-oriented, comfortable with administrative tasks, and able to keep a busy front desk running smoothly. About Us Our mission is simple: We exist so people experience hope, health, and wholeness. We love what we do. We work hard, have fun, educate, encourage, and celebrate life-change with the people and families we serve. Our office is focused on natural health and wellness through chiropractic care, nutrition, exercise, minimizing toxicity, and an empowered mindset. We care deeply about helping patients and families achieve better health and long-term results. We are looking for someone who wants meaningful work, not just a job. The Right Person You may be a great fit if people would describe you as: Warm, friendly, and naturally engaging Positive, energetic, and encouraging Highly dependable and punctual Organized and detail-oriented Comfortable talking with people in person and on the phone Calm and professional in a busy environment Conscientious and able to follow through Comfortable handling payments and discussing scheduling A team player who enjoys helping others Interested in natural health and wellness Experience in chiropractic, medical, dental, physical therapy, optometry, spa/salon, hospitality, customer service, or office administration could be a great fit. What You'll Do As our Patient Experience Coordinator / Front Desk Admin, you will help create an excellent experience for every patient who walks through our doors.

Responsibilities include:

Greeting patients with warmth and professionalism Creating a welcoming and positive first impression Answering phones and helping patients schedule appointments Managing patient flow at the front desk Collecting payments and helping with financial transactions Scheduling and rescheduling patient appointments Supporting patient communication and follow-up Tracking office metrics and information in Excel Helping keep the front desk organized and running smoothly Supporting the doctors and team with administrative tasks What You Need Previous customer service or front desk experience Strong administrative skills Strong communication and relationship-building skills Confidence using Microsoft Office, especially Excel Comfort using Windows-based systems Ability to type at least 50 words per minute Ability to multitask in a fast-paced environment Strong work ethic and willingness to follow through until the job is done Sincere interest in health, wellness, and helping people Schedule This is a full-time, in-person position. You must be available Monday through Friday.

Monday & Wednesday:

7:30 AM•12:00 PM and 1:45 PM•7:30

PM Tuesday & Thursday:

1:45 PM•7:00

PM Friday:

7:15 AM•12:00 PM and 1:45 PM•6:00

PM Saturday & Sunday:

Closed Occasional weekend travel may be required for training seminars and personal growth/development events, approximately 3-4 times per year. Pay & Benefits $23•25 per hour, based on qualifications Performance-based bonuses 401(k) 401(k) matching Profit sharing Paid time off Paid holidays Free chiropractic care Employee discount On-the-job training

Job Type:

Full-time Benefits:

401(k) 401(k) matching Employee discount On-the-job training Paid time off

Work Location:

In person

Pay:

$23.00•$25.00 per hour

Benefits:

401(k) Employee discount On-the-job training Paid time off

Work Location:

In person