Part-Time Center Desk Assistant, Residence Life

Part-Time Center Desk Assistant, Residence Life Indiana University - 4.2 Bloomington, IN Job Details Part-time | Full-time $12.25 an hour 1 day ago Benefits Paid parental leave Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Life insurance Retirement plan Qualifications Visitor query response Records maintenance Phone communication Greeting customers Moving Answering guest questions Mail distribution Radio communication systems Mail management Customer issue escalation Mail processing Communication skills Entry level Office phone management Full Job Description Department

RESIDENCE LIFE

(BL-RSLF-IUBLA) Department Information The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission. Indiana University Bloomington is a public Research Institution with a total enrollment of 48,424 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 700 student organizations, a vibrant arts community, and numerous other opportunities for involvement, IU is a campus full of energy and life. Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house predominantly first-year students in 14 traditional residence halls and 6 apartment communities. In addition to our traditional floors, we have 19 Living Learning Centers and Thematic Communities. Job Summary Center Desk Assistants serve as the first point of contact for residents, parents, and others who need to conduct business at the residence center. This position involves assisting the front desk operations and various administrative tasks to enhance the residential experience. This contact can be done in person, by phone, or by email. Staff respond to what they can and escalate what they cannot. Department-Specific Responsibilities Greets residents, visitors, and staff; assists with inquiries on campus resources, residence hall policies, and community events. Communicates clearly and appropriately with all residents, staff, and guests. Answers center desk phone, respond to inquiries, and direct calls to the appropriate office if unable to answer the question. Sorts, distributes, and manages incoming and outgoing packages and mail for residents including lifting of packages. Maintains accurate records of mail received. Assists students in submitting maintenance requests, work orders, and pest control issues, ensuring prompt communication with the maintenance team or direct supervisor. Performs administrative duties such as maintaining logs, handling paperwork, and assisting with check-in and check-out processes for residents. Utilizes hand-held radios/walkie-talkies for communication within the center. Maintains confidentiality, safety, and security of all residents and staff consistently. Ensures consistent attendance and timely arrival for all scheduled shifts, crucial for students balancing academic responsibilities. Works additional hours during break closings or return early from a break to support reopening efforts, if required. Participates in training and development sessions as determined by the center. Additional tasks may be assigned by the supervisor, varying between center desks due to the facility and community needs. Qualifications

EDUCATION

Required General knowledge at the high school level. SKILLS Required Ability and enthusiasm to work on a team. Positive attitude with a willingness to learn. Strong commitment to customer service. Proficient communication skills. Attention to detail. Highly thorough and dependable. Provide exceptional customer service. Working Conditions / Demands The person in this role must be able to perform the essential functions with or without an accommodation. Lifting may be required, and this role should have the ability to move up to 20 pounds for mail/package processing. Additional Information Applications are accepted immediately and will be reviewed on a rolling basis until all positions are filled. The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position: Career and Self-Development Communication Critical Thinking Leadership Professionalism Teamwork Technology These are transferable workforce skills you can add to your resume and use in any career path. Positions are continuous year-round. Work Location Bloomington, Indiana This is an in-person position. Advertised Salary $12.25 per hour Work-study eligible position Work Hours Center Desk operations are open Monday through Friday from 8:00 am to 10:00 pm Saturday and Sunday from 10:00 am to 10:00 pm. Scheduled desk shifts can be any time within the listed hours and are based on staff availability and office needs. Most offices schedule desk staff between 6-20 hours a week based on availability. Occasionally, there are opportunities to work extra hours; not to exceed 29 hours in 1 week. No hourly employee can exceed 29 hours a week total from all jobs worked on-campus. Offices will require availability to work some evenings and weekends, as well as major IU events such as opening and closing days, semester breaks, and Little 500 weekend. Office hours might be changed for holidays, breaks, or emergencies. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification Career Level:

Part Time Employee FLSA:

Nonexempt Job Function:

Part Time Employee Job Family:

Part Time Employee Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

Contact Us Request Support Telephone:

812-856-1234