Receptionist

The Receptionist serves as the first point of contact for patients and other on-site visitors, providing customer service and administrative support to ensure the efficient operation of the clinic. This position is responsible for answering phones and performing other administrative tasks to ensure the efficient operation of the clinic. Welcome patients and other on-site visitors with a warm and friendly demeanor, demonstrating professionalism and empathy in all interactions. Answer incoming calls, screen and route calls appropriately, and respond to inquiries from patients, family members, and referring physicians in a timely and courteous manner. Schedule patient appointments, tests, and procedures, coordinating with providers and other staff to ensure accurate scheduling and efficient use of clinic resources. Schedules radiology and other outpatient tests at ordered facility and communicates with patient regarding the date and time of test and obtaining referrals if necessary. Verify patient demographic and insurance information, collect co-payments and outstanding balances, and process payments accurately using electronic billing and payment systems. Register new patients and obtain necessary forms and consents and verifying paperwork when received. Receives, sorts, and routes mail. Maintain patient records and electronic medical records (EMR) systems, ensuring accuracy, completeness, and compliance with privacy and confidentiality standards. Prepare and maintain patient charts, files, and obtain records from referring physician, organizing document and information in accordance with clinic policies and procedures. Coordinate referrals and medical records requests, communicating with external healthcare providers, insurance companies, and other entities to facilitate continuity of care. Assist with administrative tasks, such as faxing, scanning, copying, and filing documents, as well as ordering office and medical supplies to support clinic operations. Collaborate with team members to address patient needs, resolve issues, and ensure a positive patient experience. Other duties as assigned. High school diploma or equivalent required. Previous experience as a medical receptionist or in a healthcare setting preferred. Proficiency in computer skills, including electronic medical records (EMR) systems, Microsoft Office, and appointment scheduling software. Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare team members. Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment. Commitment to providing compassionate, patient-centered care and maintaining patient confidentiality and privacy. Working Conditions Works primarily in a climate controlled, well-lighted, clean medical office environment. Involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Physical Requirements Position requires the employee to regularly walk or stand as well as move or manipulate equipment; frequent near vision use for reading and computer use. Ability to lift and move equipment and assist patients as needed. Occasional bending, stooping, and reaching may be required. Together, we serve our communities with professionalism, empathy, and purpose — making a real difference every day. At Central Care Cancer Center, every team member plays a part in supporting patients and families throughout some of life's most important moments. With approximately 125 employees across five locations in Kansas and Missouri, Central Care provides high-quality, community-based cancer care while maintaining a close-knit, team-oriented culture. We value teamwork, stability, and respect, and we strive to create a workplace where employees feel supported and proud of the work they do. Mission Central Care Cancer Center is committed to delivering individualized, precise, and cutting-edge cancer treatment to patients and communities close to home. Company Benefits Central Care offers a comprehensive benefits package to eligible employees, which includes: Medical, Dental, and Vision Insurance Flexible Spending Account (FSA) Employer paid Life and AD&D Insurance Voluntary Life Short Term and Long Term Disability Accident and Critical Illness Employee Assistance Plan Travel Assistance 401(k) with company match Paid Vacation Paid Holidays Educational Assistance Uniform Reimbursement Equal Employment Opportunity Central Care Cancer Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pre-Employment Screening Following an offer of employment, candidates are required to complete background checks and other job-related screening prior to starting employment.