Front Desk Receptionist

Available Shifts:

7:00 AM

• 3:00 PM 3:00 PM
• 10:00 PM & Other shifts as needed.

Position Summary The Guest Services Representative works under the direction of the Front Desk Manager. Responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service and satisfaction, showing individual effectiveness, sales through on-site or telephone reservations, and additional tasks to ensure the overall success of the hotel. Primary Responsibilities

• Is present and aware of surroundings and guests at all times
• Maintains a warm, clean, inviting environment for our guests
• Presents self in a professional, clean, and composed manner at all times
• Follows the shift checklist daily to ensure consistent and effective performance
• Completes all required training as outlined by the AGM by the due date, and communicates additional training needs to supervisors as they arise
• Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments
• Checks guests in and out, and ensures their method of payment and final bills are correct
• Makes reservations on the phone or in person using the hotel's reservation flow chart
• Gives directions, general information, and recommendations to the guest about the local area
• Takes in and gives out cash from a cash drawer that is balanced at the beginning and end of shift
• Follows proper internal controls established by the AGM/GM
• Responds promptly to any guests inquires or complaints and resolves issues in an appropriate, timely manner
• Offers alternate solution if guest demand cannot be met
• Shows personal control in front of guests by maintaining positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger or frustration
• Takes initiative to speak to and engage with guests first, and communicates consistently and professionally
• Acknowledges every guest with eye contact and a smile or greeting
• Stocks front desk area, business center, coffee bar, lobby, and suite shop with all items needed for daily use and cleans areas as needed
• Recognizes Hilton Honors members consistently and accurately
• Communicates effectively with supervisors and management regarding guest issues, internal issues, needs of the hotel, or opportunities to improve the overall success of the hotel
• Communicates with coworkers effectively and professionally
• Creates maintenance tickets for maintenance issues and logs them on the Opportunity Log
• Documents important happenings and information in the RED Book each shift and ensures proper communication to following shifts and management
• Follows guidelines as set forth in the Team Member Handbook
• Completes other duties as assigned to them What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

o Hospitality

• We're passionate about delivering exceptional guest experiences. o Integrity
• We do the right thing, all the time. o Leadership
• We're leaders in our industry and in our communities. o Teamwork
• We're team players in everything we do. o Ownership
• We're the owners of our actions and decisions. o Now
• We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: o Quality o Productivity o Dependability o Customer Focus o Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veteran Job Types:

Full-time, Part-time Pay:

$13.00

• $15.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off People with a criminal record are encouraged to apply Ability to

Commute:

Salina, KS 67401 (Required)

Work Location:

In person