Front Desk Receptionist

Front Desk Receptionist A New You Day Spa - 5.0 Lexington, KY Job Details Full-time From $15 an hour 20 hours ago Benefits Employee discount Qualifications Computer operation Basic math Direct client contact Administrative experience Making change Attention to detail Computer skills Typing Client interaction via phone calls Full Job Description Job Overview We are seeking an energetic and professional Front Desk Receptionist to be the welcoming face of our organization. Because the receptionist is both the first and last person a guest sees; appearance, manners and helpfulness directly influence customer retention, satisfaction, and the overall professionalism of the establishment. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management activities. Your positive attitude, organizational skills, and ability to handle multiple tasks efficiently will ensure a smooth and inviting environment for visitors, clients, and team members alike.

Duties and Responsibilities:

Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Utilize spa computers with skill and proficiency. Answer the phone promptly and make each caller feel valued throughout the phone conversation. Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean and well organized work area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. This may include placing orders, washing and folding linens, cleaning the spa before guests arrive, assisting staff in getting ready for guests and/or anything else that may need to be done in addition to regular front desk duties. Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Position Requirements:

Must be detail-oriented and have ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Must be a team player. •Note• All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the receptionist.

Pay:

From $15.00 per hour

Benefits:

Employee discount

Work Location:

In person