Front Desk Receptionist

We are looking for a full-time Front Office Receptionist who is responsible for supporting both the patient check-in and check-out processes while providing excellent customer service and maintaining efficient patient flow throughout the office. Team members in this role will be cross-trained in both front office positions to ensure flexibility, teamwork, and continuity of operations within the practice. This position serves as a primary point of contact for patients and is responsible for registration, scheduling, insurance verification, payment collection, referral coordination, and general administrative support. Essential Duties and Responsibilities Cross-Training Responsibilities Successfully complete training for both check-in and check-out responsibilities Maintain flexibility to work in either role based on office needs and staffing Demonstrate a working knowledge of front office workflows, scheduling protocols, insurance processes, and payment procedures Collaborate with team members to maintain efficient patient flow and office operations Patient Check-In Responsibilities Greet patients and visitors in a professional and courteous manner Verify and update patient demographics, insurance information, and identification at each visit Ensure all required registration forms, consents, and documentation are completed Scan and upload insurance cards, IDs, and patient documents into the EMR Verify insurance eligibility and identify referral or authorization requirements when applicable Collect co-pays, balances, and other patient payments accurately Notify clinical staff of patient arrival and assist with maintaining patient flow Patient Check-Out Responsibilities Review provider instructions and ensure all follow-up needs are addressed before the patient leaves Schedule follow-up appointments, annual visits, procedures, imaging, labs, and specialty referrals according to provider instructions and office scheduling guidelines Provide patients with visit summaries, work excuses, and orders as needed Coordinate referrals and communicate necessary information to patients Collect outstanding balances and process payments accurately Scheduling & Communication Answer incoming phone calls promptly and professionally Schedule, reschedule, and confirm appointments according to office policies Communicate appointment delays, cancellations, or scheduling changes professionally Route messages and patient concerns to appropriate staff members Qualifications High school diploma or equivalent required Previous medical office, scheduling, or customer service experience (preferred) Strong communication, organizational, and multitasking skills Ability to work efficiently in a fast-paced environment Basic proficiency with computer, phone, and office equipment (required)