Front Desk Coordinator

At Merrimack Health , we are committed to pay transparency and equity. The base salary range is $17.50 to $25.90 hourly, excluding fringe benefits and potential bonuses. Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth. As a Front Desk Coordinator, you will coordinate the daily activities of a Medical Office implementing office work flow and managing communication. You will be responsible for answering phones, greeting patients, appointment scheduling and reminder calls, and patient concerns. The ideal candidate will be caring, compassionate and be able to put the patients at ease.

DUTIES AND RESPONSIBILITIES

• Greets all patients, family members, and fellow staff courteously and professionally.
• Recording patient interview, history, and chief complaint, verifies insurance eligibility, and collects patient copays.
• Scheduling appointments, answering incoming calls, and retrieving voicemails.
• Scheduling diagnostic radiology tests and specialty tests.
• Performs all department clerical functions including but not limited to answering phone calls, faxing, filing, copying, scanning, as well as discharge functions.
• Manages office supplies and ensures stock is current, appropriate, and par levels maintained.
• Maintains a clean and secure work area to protect patient privacy.

EDUCATION AND RELATED EXPERIENCE

Required:

• High School diploma or GED
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.

Preferred:

• Medical Assistant Certificate
• Previous experience in an ambulatory or specialty practice setting
• Computer skills
• Bi-Lingual speaking, Spanish and English About Merrimack Health Merrimack Health is the region's first health care system serving the Merrimack Valley, prioritizing care and services based on the needs of its patients.

Serving communities across Massachusetts and Southern New Hampshire, Merrimack Health includes hospitals in Lawrence, Haverhill, and Methuen, as well as a network of community-based physician practices. A recognized leader in heart care and stroke treatment, maternal and child health, orthopedics, surgical care, trauma and emergency services, behavioral health, and outpatient programs, Merrimack Health delivers trusted, compassionate care close to home.

VISIT OUR CAREERS PAGE

- https://www.mhlawrencehospital.org/careers We are an Equal Opportunity Employer committed to hiring a diverse workforce.