Front Desk Receptionist

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POSITION SUMMARY

Reporting to the Marketing & Communications Coordinator, the full-time Receptionist is responsible for overseeing the daily operations of the Lyndon Center headquarters of Cape Abilities. In addition, this position provides ad hoc administrative & fundraising support as needed.

ESSENTIAL/PRIMARY RESPONSIBILITIES

Answers front desk phone & directs calls & other inquiries. Receive & process incoming donations. Administrative ad hoc support as needed. Distribution & management of agency mail & messages Responsible for sorting & distributing mail. Serves as the point person for mailing & shipping needs for our Lyndon facility. Checks general office voicemail & forwards messages to their appropriate recipients or follows up with inquiries. Oversight of daily operations of Lyndon Center Responsible for directing visitors & checking in appointments, including management of visitor & staff sign-in sheets. Handles & delivers sensitive documents & mail, including sorting & logging checks & confidential forms.

OTHER DUTIES & RESPONSIBILITIES

Other duties as assigned

COMPETENCIES

Total Quality Management:

Is dedicated to providing the highest quality services which meet the needs & requirements of internal & external customers; is committed to continuous improvement through empowerment & performance management; creates a learning environment leading to the most efficient & effective work processes.

Vision & Purpose:

Demonstrates a compelling & inspired vision or sense of core purpose; creates milestones to rally support behind the vision.

Adaptability:

Able to deal with frequent change, delays, or unexpected events; manages competing dem changes approach or method to best fit the situation; inspires others to be adaptable to change.

Ethics, Values, & Diversity:

Promotes an appropriate & effective work environment & strives to ensure that the agency?s core values & beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices & genders; supports equal & fair treatment & opportunity for all; adheres to & promotes the Americans with Disabilities Act (ADA); advocates for the rights & interests of individuals with disabilities to maximize their potential in the programs & communities of their choice.

Integrity & Trust:

Is respectful, truthful, & transparent; keeps confidences; takes ownership & responsibility for decisions & outcomes.

Problem Solving & Judgment:

Probes all useful & constructive sources to find pertinent answers; can analyze issues, identify problems & work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound & accurate judgment.

Oral & Written Communications:

Speaks clearly, appropriately, & effectively with a diverse group of individuals; is an active listener & gets clarification when necessary; participates constructively in meetings; can write clearly & succinctly; can communicate clearly in a variety of settings & situations.

EXPERIENCE & EDUCATION

Well-developed organizational skills that reflect the ability to multi-task with strong attention to detail.

SKILLS & ABILITIES

Strong interpersonal skills & the ability to build relationships with external stakeholders & vendors. Proficiency in Windows, including MS Word & EXCEL; ability to learn new software. Ability to work independently & with professional discretion. Strong communication & organizational skills. Strong time-management skills.

WORKING CONDITIONS/PHYSICAL DEM&S

Normal working conditions. Active Filters Front Desk Receptionist Hyannis, MA Clear All Apply