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Front Desk Coordinator
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Robert Half
Boston, MA (In Person)
Full-Time
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Job Description
Description We are looking for a Front Desk Coordinator to support daily guest-facing and administrative operations for a hospitality environment. This contract position is ideal for someone who enjoys creating a welcoming first impression while keeping front office tasks organized and running smoothly. The role blends customer interaction, phone coverage, scheduling support, and accurate record management in a fast-paced setting.
Responsibilities:
- Welcome visitors and guests with professionalism, provide directions, and ensure a positive arrival experience.
- Manage a multi-line phone system, route calls efficiently, and take clear messages for internal teams.
- Coordinate front desk activities by handling inquiries, appointments, and general administrative support tasks.
- Maintain accurate records through timely data entry, document updates, and organized file management.
- Assist with concierge-style support by responding to guest requests and connecting them with appropriate services or resources.
- Prepare and edit routine correspondence, reports, and spreadsheets using Microsoft Word and Excel.
- Monitor shared inboxes and calendars in Microsoft Outlook to support communication and scheduling needs.
- Keep the reception area orderly and ensure front office materials are stocked and accessible. Requirements
- Experience in front desk, reception, hospitality, or administrative support roles.
- Ability to manage a multi-line phone system while maintaining a courteous and efficient approach.
- Strong customer service and interpersonal skills with confidence interacting with diverse guests and staff.
- Proficiency in Microsoft Word, Excel, and Outlook for daily office tasks and communication.
- Accurate data entry skills and strong attention to detail when maintaining records and files.
- Effective organizational skills with the ability to prioritize multiple responsibilities in a busy environment.
- Detail-oriented verbal and written communication skills.
- Availability to work on a contract basis in Boston, Massachusetts.