Front Desk Receptionist II

PLEASE SUBMIT A COVER LETTER WITH YOUR RESUME

About Us :

MassHire Franklin Hampshire (MHFH) is committed to assisting job seekers in Franklin and Hampshire counties, as well as the North Quabbin area of Massachusetts. We are proud to provide a wide range of services and resources to both job seekers and employers at no charge. Our mission is to create and sustain powerful connections between businesses and job seekers through a statewide network of employment professionals.

Front Desk Receptionist II Position Description:

Assists with providing front-line service and support to MassHire Franklin Hampshire (MHFH) customers and staff. This includes welcoming and informing customers of available services and programs, referring customers to appropriate MHFH and partner programs, providing office support to staff, providing Resource Room support, performing data entry, and miscellaneous office duties. Coordinates and assists with special projects. Provides support to RESEA Counselors and their customers.

Recommended Minimum Qualifications :

Associate's degree or equivalent. Demonstrated oral and written communication skills. Working knowledge of computers and experience using Microsoft Office/365. Data entry experience. Familiarity with the MOSES database is a plus. Experience creating posters and flyers using tools such as Canva, Microsoft Publisher, or similar programs. Experience with website management (e.g., updating posts, content, or announcements). Bi-lingual capacity preferred. Ability to develop and maintain a good working relationship with a wide variety of people. Knowledge of area human service agencies is a plus. Ability to maintain confidentiality. Excellent customer service skills. For a full job description, please visit our website at: https://www.masshirefhcareers.org/about/come-work-for-us

PLEASE SUBMIT A COVER LETTER WITH YOUR RESUME

Applications will be accepted until Friday, July 3, 2026. ADA notice : MassHire Franklin Hampshire is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Dylana Shreckengost, HR - dylana@masshirefhcareers.org or 413-774-4361 x 335. EEO notice : MassHire Franklin Hampshire (MHFH) is an Equal Opportunity Employer. MHFH provides equal employment opportunities without regard to race, religion, color, sex, disability, national origin, ancestry, age, gender identity, military, veteran status, sexual orientation, genetic information, political affiliation or belief, or other legally protected status. We welcome applications from people of color, bilingual speakers, mature workers, veterans, and people with disabilities. All employment practices and activities are conducted on a non-discriminatory basis.

Job Type:

Full-time Pay:

$21.94 - $22.38 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Associate (Preferred)

Experience:

Website maintenance: 1 year (Preferred) Microsoft Office/365: 1 year (Preferred) Ability to

Commute:

Greenfield, MA 01301 (Required)

Work Location:

In person