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Front Desk Receptionist
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Sunrise Dental (Mann Dental Group Inc)
Ipswich, MA (In Person)
$39,520 Salary, Full-Time
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Job Description
Front Desk Receptionist Sunrise Dental (Mann Dental Group Inc) Ipswich, MA Job Details Full-time $18 - $20 an hour 3 days ago Qualifications Computer operation HIPAA Data entry Organizational skills Multi-line phone systems Office phone management Full Job Description Job Summary We are seeking an organized, personable, and detail-oriented Front Desk Receptionist to join our dental practice team. In this role, you will be the welcoming face of our office, greeting patients, managing multi-line phone systems, and maintaining an efficient daily schedule. You will bridge the gap between patients, dental providers, and insurance companies by handling check-ins, medical record updates, and billing inquiries. Responsibilities Patient Experience & Check-In/Out Greet patients warmly upon arrival, manage the check-in/check-out process, and handle patient intake paperwork. Manage patient flow within the reception area to minimize wait times and ensure comfort. Answer phone lines to respond to general inquiries, route calls, and address patient concerns with empathy. Appointment Scheduling & Coordination Schedule appointments efficiently using dental practice management systems like Dentrix Ascend. Confirm upcoming bookings via text, email, or telephone to minimize late cancellations and no-shows. Optimize provider schedules to maximize daily chair time while keeping a balanced workflow for dentists and hygienists. Insurance Coordination & Billing Verify insurance coverage and benefits eligibility with carriers prior to scheduled appointment. Submit insurance claims accurately and track their progress through to payment processing. Collect co-payments , process credit cards/cash, issue receipts, and manage outstanding patient balances. Present treatment plans to patients by outlining financial options and case estimates to promote care acceptance. Administrative Support & Compliance Maintain electronic records by updating medical histories, charting data, and tracking specialist referrals. Ensure HIPAA compliance at all times to securely maintain patient privacy and protect medical data confidentiality. Organize office logistics by ordering front desk supplies, sorting mail, and coordinating with dental labs. Skills Excellent computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry tools Prior experience with multi-line phone systems and phone etiquette is essential Bilingual abilities are highly desirable to serve diverse clientele effectively Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively Experience in customer service or as a medical or dental receptionist is a plus Personal assistant experience or familiarity with calendar management enhances your candidacy Knowledge of bookkeeping software is advantageous Demonstrated professionalism in handling confidential information with integrity Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for a positive experience! Your enthusiasm, organizational prowess, and commitment to excellent service will make a meaningful difference every day.