Administrative Receptionist

Company Overview The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. With a focus on delivering professional, customer-centric service, we serve a diverse range of industries nationwide and are committed to fostering a dynamic and supportive work environment. Job Overview We are seeking an energetic and detail-oriented Administrative Receptionist to join our team. The Administrative Receptionist is responsible for answering CCS' multi-line telephone system, accurate message taking, and relaying messages to the proper point of contact. Additionally, the Administrative Receptionist is responsible for supporting the Account Coordination team, working in various client systems, completing data entry tasks, and other general office tasks, as assigned.

ESSENTIAL FUNCTIONS

Answers incoming telephone lines and direct calls to appropriate departments and personnel. Takes efficient and accurate messages and relay information to appropriate personnel, in a timely fashion. Greets and screens all visitors, clients and vendors while adhering to CCS Security policies and practices. Assigns security badges to visitors/vendors, temporary associates, and maintains the building log for visitors and loaner badge access. Manage multiple priorities and tasks based on daily assigned work. Performs Account Coordinator duties, such as Creates, reviews, and/or delivers various reports for clients. Retrieves and reviews all supporting documents provided by clients for accuracy. Assists the Operations departments in gathering data and information on accounts and placements as needed. Cross-trains on various levels of client systems to research payments, adjustment and provide general information to Operations and other internal teams. Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and work effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of company goals and objectives. Maintains work area and equipment in conditions as required by department standards. Operates assigned equipment and performs all activities in a safe manner. Consistently able to present and maintain a professional demeanor at all times. Completes additional tasks or assignments as needed. Ability to maintain a consistent and regular attendance in accordance with an established schedule. Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

QUALIFICATIONS

1-3 years of experience in a front desk, reception, customer service, or administration position preferred. Must have excellent verbal and written communication skills, including in person, email and phone. Registered Notary Public is preferred but not required. Able to read, write and comprehend written and verbal information for accurate message taking. Proficient with alphanumeric data entry of 40 wpm typing with high level of accuracy. Must be able to work in office, in a high visibility and traffic area. Strong attention to detail and ability to multi-task while answering phones. Proficient in Microsoft Office applications in Outlook, Word and Excel.

EDUCATION REQUIREMENTS

: High school diploma or equivalent required. Some college preferred. Why Work for CCS? $600 Welcome Bonus! Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO ! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options. Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program! Excellent Employee Referral program - make an extra $1500 referring great people! Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

Reception, Administrative or Clerical:

3 years (Preferred) Ability to

Commute:

Norwood, MA 02062 (Required)

Work Location:

In person