Desk Staff - Part-Time

Berkshire Family YMCA Desk Staff

• Part-Time Pittsfield, MA Apply About the

Role:

The PT Desk Staff position is crucial for ensuring a welcoming and efficient environment for all visitors and clients. This role involves managing front desk operations, including greeting guests, answering inquiries, and providing information about services. The primary end result is to enhance customer satisfaction through exceptional service and support. Additionally, the desk staff will be responsible for maintaining accurate records and managing appointments, contributing to the overall organization of the facility. Ultimately, this position plays a key role in creating a positive first impression and fostering a professional atmosphere.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office software.

Preferred Qualifications:

• Experience in a service-oriented environment.
• Familiarity with appointment scheduling software.
• Bilingual abilities to assist a diverse clientele.

Responsibilities:

• Greet and assist visitors in a friendly and professional manner.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Manage appointment scheduling and maintain accurate records of client interactions.
• Handle administrative tasks such as filing and data entry
• Collaborate with other staff members to ensure smooth operations and effective communication.
• Must be available to work nights and weekends and some holidays.

Skills:

The required skills for this position, such as strong communication and customer service abilities, are essential for interacting with clients and ensuring their needs are met. Proficiency in office software is utilized daily for managing records and scheduling efficiently. Preferred skills, like familiarity with scheduling software, enhance the ability to streamline operations and improve service delivery. Attention to detail is crucial for maintaining accurate records and ensuring that all client interactions are documented properly. Overall, a combination of these skills contributes to a positive work environment and high levels of client satisfaction. Active Filters Desk Staff

• Part-Time Pittsfield, MA Clear All Apply