Front Desk Receptionist/Office Assistant

General Office Administration Greet clients, visitors and callers in a professional and friendly manner; Answer the switchboard. Handle all inquiries within your capacity. Route calls elsewhere as needed; Provide resources and referrals to survivors; Assign clients to therapist and schedule appointments; Complete initial client intake and consent form process; Utilize agency database for documentation; Process incoming cash, credit card, or check payments in database; Process in-kind donations; Sort and process mail and other correspondence; Inventory and order office supplies; Maintain current listing of staff and contact information; Oversee conference room scheduling and setup/cleanup; Monitor and direct facility service requests; Maintain physical space at reception, playroom, kitchen, conference rooms, and the building entry area/parking lot; Perform office opening and/or closing duties. Events and Programming Coordinate annual holiday giving program including "thank you" letters and tracking; Identify and coordinate event opportunities to cultivate relationships with friends of the YWCA; Assist with volunteer program including tracking, identifying, and linking volunteers to opportunities; and providing orientation presentations. Non-essential Job Functions Provide relief support for administrative and programmatic positions across the agency; Deliver community outreach presentations & table awareness events as instructed by supervisor(s); Obtain knowledge of policies and procedures of all YWCA programs. Requirements Excellent customer service and problem-solving skills; Proficient in Microsoft Office; Experience with multi-line telephone; Understanding of appointment scheduling software; Clear and concise writing; Attention to detail; Ability to operate standard office equipment; Ability to lift 40 pounds; Three (3) years of increasing administrative responsibility; Bachelor's degree. Additional Skills/Abilities/Qualifications Clear understanding and ability to effectively prioritize; Familiarity or willingness to learn about crisis intervention needs/services as well as community resources; Ability to work well either alone or as part of a team; Clear background check; Bilingual (Spanish/English) applicants encouraged.

Pay:

$23.50 - $26.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer Service:

1 year (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person