Receptionist
Job
Robert Half
Baltimore, MD (In Person)
Full-Time
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Job Description
Description We are looking for an experienced and personable Receptionist to serve as the first point of contact for visitors, callers, and guests in our office. This contract-to-permanent opportunity is ideal for someone who brings strong judgment, warmth, and a thoughtful approach when interacting with executives, employees, clients, and community partners. The person in this role will help create a welcoming environment while supporting daily front desk operations and contributing to office events and administrative coordination.
Responsibilities:
- Welcome visitors and represent the organization with a detail-oriented, attentive, and service-focused presence at the front desk.
- Manage a multi-line phone system, direct incoming calls efficiently, and respond to inquiries with courtesy and care.
- Handle challenging or sensitive calls calmly, ensuring concerns are routed appropriately and addressed with empathy.
- Receive deliveries and packages, notify the appropriate team members, and help maintain organized front office operations.
- Support office activities by assisting with event and celebration coordination, including employee appreciation efforts and internal gatherings.
- Relay messages accurately and promptly to staff across the organization to keep communication clear and timely.
- Assist with onboarding and cross-training activities as front desk responsibilities transition within the team.
- Maintain a neat, welcoming reception area that reflects the organization's commitment to hospitality and excellence. Requirements
- Prior experience in a receptionist, front desk, concierge, or customer service role.
- Ability to manage a multi-line phone system and handle a high volume of inbound calls professionally.
- Strong verbal communication skills with the ability to interact confidently with executives, clients, and visitors.
- Demonstrated ability to remain calm, tactful, and compassionate when addressing difficult conversations.
- Strong organizational skills and attention to detail when managing messages, deliveries, and daily office tasks.
- Ability to support office events and administrative activities as needed.
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