Front Desk Coordinator

We are looking for a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service. In this role, you will be the first point of contact for guests and callers, ensuring smooth office operations and delivering a positive experience for all visitors.

Responsibilities:

• Manage incoming calls efficiently, including triaging and routing them to the correct team members.
• Greet guests warmly and assist them with inquiries or direct them to the appropriate person.
• Handle conflict resolution with composure and poise.
• Coordinate office tasks such as distributing mail and maintaining a welcoming front desk environment.
• Perform light administrative duties to support the team's daily operations.
• Ensure the seamless flow of communication within the office by handling a multi-line phone system.
• Provide concierge-like services to enhance the experience of visitors and callers.
• Maintain high standards of politeness and sharp attention to detail.