Front Desk Coordinator

Northern Light Maine Coast Hospital Department:

Physical Rehab Svcs - Admin Position is located:

Eleanor Widener Dixon Mem Clnc Work Type:

PRN Hours Per Week:

No Hours Assigne d

Work Schedule:

Variable Summary :

The person filling this position is responsible for reception, scheduling, registration, insurance verification/authorization, coding, referral management and chart management of the Rehabiliation. This individual is vital to the day to day operations of the department and acts as the first contact to referral sources and patients. Highly developed communication and interpersonal skills are essential to work in this dynamic and fast-paced environment.

Responsibilities :

• Reports to work as scheduled - attendance, punctuality. (e.g., reliability).
• Acts as a role model for other employees within the department or organization.
• Adheres to NL Dress & Hygiene Policy.
• Maintains and exhibits a professional, positive attitude towards co-workers, work, and organization.
• Demonstrates a commitment to co-workers, job duties, and organization (e.g., team player).
• Provides excellent customer service, both for internal and/or external customers.
• Responds to phone calls, voice mail messages, and emails in a timely manner.
• Adheres to "Northern Light Code of Conduct" and follows all applicable compliance policies/regulations.
• Works safely and follows all safety policies; reports incidents or hazards immediately.
• Takes ownership of problems and proactively seeks out solutions.
• Seeks out ways to reduce operating costs or increase efficiency within role/department.
• Acts in a cost conscious manner with regard to use of supplies.
• Enters charges accurately and timely
• Collaborates with the Finance and HIM departments to ensure timely and accurate billing.
• Understands and complies with regulatory guidelines related to reimbursement
• Supports and embraces change in job and organization.
• Proactively seeks out solutions to problems.
• Continually develops skills and/or job knowledge.
• Participates in skills training opportunities available to him/her.
• Respects the cultural differences that exist in the local community

Other Information :

Competencies and Skills Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED) Working Conditions Lifting, moving and loading less than 20 pounds. Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking. Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system. Questions?

Contact Talent Acquisition:

phone: 207-973-7100 email: talentacquisition@northernlight.org Coastal, Ellsworth, Maine, MCH, MCMH, Rural Health Care