Salon Receptionist/coordinator

Job Summary:

We are seeking an energetic and customer-oriented individual to join our team as a Salon and Spa Receptionist. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our salon and spa. The ideal candidate should thrive as a first point of contact position, possess excellent communication skills, have the energy to be on their feet most of the day, and have a strong passion for the beauty and wellness industry.

Responsibilities:

• Greet clients and visitors with a warm and friendly demeanor, ensuring a positive first impression.
• Answer phone calls, schedule appointments, and manage the salon's appointment booking system.
• Provide accurate information about salon services, products, and pricing to clients.
• Maintain a clean and organized front desk area, including restocking retail products and salon supplies.
• Process client payments and handle cash transactions accurately.
• Assist stylists, estheticians, and therapists with client needs, including retrieving supplies and keeping treatment rooms tidy.
• Manage client records and ensure all information is up-to-date and confidential.
• Resolve client requests and concerns in a professional and timely manner.
• Stay up-to-date with salon and spa services, promotions, and special events.
• Collaborate with the salon team to ensure a seamless and enjoyable experience for clients.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role.
• Excellent verbal communication skills.
• Strong organizational and multitasking abilities.
• familiar with computer systems and software, including salon management software.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work some evenings, weekends, and holidays as needed.
• Knowledge of salon and spa services, products, and trends is a plus.

We offer a competitive salary, a supportive work environment, and opportunities for professional growth within our salon and spa. If you are passionate about providing exceptional customer service and thrive in a high-paced environment, we would love to hear from you. Join our team and be a part of creating unforgettable experiences for our clients. ! Preference will be given to applicants that can work into the fall and give us a 1 year commitment. Criminal and credit background check performed on final candidate.

Pay:

From $14.00 per hour

Benefits:

Employee discount Ability to

Commute:

Ann Arbor, MI 48103 (Required) Ability to

Relocate:

Ann Arbor, MI 48103: Relocate before starting work (Required)

Work Location:

In person