Receptionist

About Us:

At Visiting Angels, we provide compassionate, in-home care services to seniors, helping them live comfortably and safely in their own homes. We're seeking a dedicated Receptionist to be the welcoming voice and face of our office—someone who thrives in a fast-paced environment and understands the needs of caregivers and clients alike. Applicants are required to be centrally located to Brighton, MI in order to comply with our on-call policy.

Key Responsibilities:

Answer a high volume of inbound calls with professionalism and empathy Respond to basic customer service inquiries and provide helpful information to clients and caregivers Greet visitors, clients, and caregivers in a warm and helpful manner. Answer basic customer service questions and needs. Schedule appointments and assist with caregiver-client coordination. Maintain organized records and handle data entry with accuracy. Support office staff with administrative tasks such as filing, scanning, and email correspondence. Uphold confidentiality and HIPAA compliance at all times. Participate in the on-call rotation to support clients and caregivers after hours. Occasionally cover shifts when needed during business hours or when on-call.

Qualifications:

Previous experience as a receptionist or in a high-call-volume environment (Required) Background in caregiving, homecare, or healthcare support (Required) Excellent communication and customer service skills Strong multitasking and time management abilities Proficient in Microsoft Office Suite (Word, Excel, Outlook) Friendly, compassionate demeanor with a team-oriented attitude High school diploma or equivalent Why Join Us? Supportive team environment rooted in compassion and respect Opportunity to grow within a mission-driven organization Meaningful work that directly impacts clients and caregivers

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Caregiving:

1 year (Required) Ability to

Commute:

Brighton, MI 48116 (Required)

Work Location:

In person