Administrative Support I

Job Title:

Administrative Support I Job Status:

Full-time Bilingual:

Arabic preferred

Job Summary:

Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:

Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination Take and deliver messages as needed Schedule appointments and admissions for clients and set up client reminders as needed Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients Distribute documentation to appropriate destination Provide a welcoming, informative presence at assigned workstation Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior Account for the safety and security of the building Greet visitors, determine service need and direct to appropriate area/individual Type, copy, file and fax documents as needed Prepare and sort mail Order supplies as needed Maintain agency confidentiality and clients' privacy May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups May enter routine data into database software. May prepare client/patient forms and files (hardcopy and/or electronically) May assist in gathering data for regular reporting based on assigned functional area May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

Basic concepts, principles and practices of office administration Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area Basic medical terminology based on assigned functional area OSHA standards and universal precautions based on assigned functional area Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Operating electronic medical record software based on assigned functional area Operating database software based on assigned functional area Operating MI WIC database based on assigned functional area Ability to: Communicate effectively, both orally and in writing. Organize and prioritize multiple tasks and meet deadlines Provide a high level of customer service to both internal and external contacts Work independently as well as collaboratively within a team environment Maintain confidentiality of agency and client information For the Medical clinic - ability to use medical terminology

Educational/Previous Experience Requirements:

Minimum Degree Required:

High school diploma or GED equivalent ~and~ At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by

Human Resources Licenses/Certifications:

Licenses/Certifications Required at

Date of Hire:

None Working Conditions:

Hours:

Normal business hours, some additional hours may be required

Travel Required:

None generally required

Working Environment:

Climate controlled office