Front Desk Associate

Description Join our HR Customer Service team as the first point of contact for employees and visitors! In this dynamic role, you'll create a welcoming experience at the front desk, respond to inquiries via phone and email, and use HR systems to provide accurate, confidential support. You'll play a key part in resolving questions, routing complex issues, and assisting with new hire orientation - all while ensuring exceptional service and professionalism. If you thrive in a fast paced environment, enjoy helping others, and have a knack for organization and problem-solving, we'd love to have you on our team. Specific Duties and Responsibilities Front Desk Operations

• Manage front desk responsibilities including greeting and assisting visitors promptly and professionally, receiving forms and deliveries, accepting payments, and ensuring a welcoming, service-oriented environment; provide in-person support using active listening, courteous and professional verbal communication, confidentiality, and sound judgment; utilize HR systems and university resources to resolve or appropriately route inquiries.

Email & Operations Support:

Respond to customer inquiries via email with accuracy, professionalism, and attention to detail; analyzing requests, triaging inquiries appropriately, and using HR systems and university resources to resolve or escalate cases; documenting all customer interactions to support service continuity and reporting; generating employment verification salary keys and assisting with VOE (Verification of Employment) requests using The Work Number; researching and routing moderately complex HR issues through systems such as EBS, SAP, PageUp, Equifax, and The Work Number; and collaborating with the HR Customer Service Experience Manager to support service quality improvement initiatives; staying current on MSU HR policies and internal functions to provide accurate and complete service while effectively managing workload and priorities to meet service levels and maintain confidentiality.

Phone & Callback Support:

Deliver timely and professional customer service through multiple systems; handle inbound calls and callback requests, accurately document interactions, protect confidential information, and apply sound judgment; utilize systems such as EBS, SAP, PageUp, Equifax, and the Work Number to address or escalate inquiries as necessary. Hours Monday-Friday 8am-5pm Job Type & Location This is a Contract position based out of East Lansing, MI. Pay and Benefits The pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in East Lansing,MI.

Application Deadline This position is anticipated to close on May 6, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.