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Front Desk Receptionist Mid Split Shifts
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Country Inn and Suites By Radisson
Novi, MI (In Person)
$29,120 Salary, Full-Time
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Job Description
Front Desk Receptionist Mid Split Shifts Novi, MI 48375 From $14 an hour - Part-time, Full-time From $14 an hour - Part-time, Full-time Job Summary We are seeking a friendly, reliable, and flexible Front Desk Agent to join our hotel team. The ideal candidate will be the first point of contact for guests , providing excellent customer service, handling reservations, and supporting daily front desk operations to ensure a smooth and welcoming guest experience. Key Responsibilities Greet guests in a professional and friendly manner Perform guest check-ins and check-outs accurately Answer phone calls, respond to guest inquiries, and provide hotel information Manage reservations, room assignments, and billing transactions Handle guest concerns and requests promptly and professionally Maintain cleanliness and organization of the front desk and lobby areas Process payments, deposits, and basic cash handling Coordinate with housekeeping and maintenance teams as needed Follow hotel policies, brand standards, and safety procedures Complete daily reports and front desk logs as required Duties are not limited to the above and may vary based on operational needs. Qualifications & Requirements Previous front desk, hospitality, or customer service experience preferred but not required Strong communication and interpersonal skills Excellent customer service mindset Ability to multitask and remain calm in a fast-paced environment Basic computer skills; experience with hotel systems is a plus Willingness to assist with light cleaning duties , specifically: Cleaning and organizing the front desk area Maintaining cleanliness of the lobby (wiping surfaces, organizing seating, light trash removal) Reliable, punctual, and flexible with scheduling (including weekends and holidays) Additional Information English proficiency preferred Must be able to commute to Novi, MI 48375 Relocation to Novi, MI before starting work is required People with a criminal record are encouraged to apply