Guest Services

Guest Services Salon

FREDA - 5.0

Novi, MI Job Details Part-time $14 - $15 an hour 1 day ago Benefits Flexible schedule Qualifications Retail sales transactions Maintaining an organized workspace Financial transaction processing Phone communication Greeting customers Customer inquiry handling Social media platforms Receptionist experience within retail industry Appointment scheduling Guest services Clean workspace maintenance Communication skills Entry level Client interaction via phone calls Full Job Description About Us We are a high-end, client-focused salon and spa dedicated to exceptional service, beauty, and empowerment. Our front desk is the heart of our business and the first impression every client experiences. We are seeking a polished, warm, and highly organized individual who loves the beauty industry and thrives in a fast-paced environment. Position Overview This is more than a receptionist role — this is a Client Experience Coordinator. You will manage scheduling, support sales, maintain a welcoming atmosphere, and help ensure every client leaves feeling valued and excited to return. Key Responsibilities Greet clients warmly and professionally in person and on the phone Manage appointment scheduling and confirmations Process payments and handle retail transactions Encourage rebooking and recommend add-on services or products Respond to texts, calls, and social media inquiries Maintain a clean and organized front desk area Support staff with client flow and daily operations Promote specials, memberships, and packages Deliver exceptional customer service at all times Ideal Candidate Qualities Friendly, polished, and professional presence Strong communication skills (phone, text, and in-person) Organized and able to multitask under pressure Comfortable with sales and upselling retail/services Tech-savvy with booking software and social media Reliable, punctual, and trustworthy Positive attitude with high emotional intelligence Passion for the beauty, wellness, or hospitality industry What We Offer Supportive, empowering work environment Discounts on beauty services and products after 3 months. Growth potential within the company A beautiful, professional workplace

Job Type:

Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Flexible schedule

Work Location:

In person