Front Desk Receptionist

This is a wonderful opportunity for someone who loves animals and is passionate about providing top-notch client and customer service. This position is fast paced and the candidate must be able to multi—task while remaining calm and friendly. Hours for this position can be flexible based on the right candidate. Prior Lake Pet Hospital offers a wonderful benefits package, including discounted pet care, a 401(k) plan and paid time off. Pay rate is based on qualifications.

RECEPTIONIST JOB DESCRIPTION

Receptionists are the customer-relations experts in a veterinary practice. They are the clients first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.

Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Receptionists should expect to spend nearly all of their workdays at the front desk. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.

TASKS INCLUDE

(But not limited to): Schedule appointments for exams, rechecks, surgeries, medical procedures, boarding, and grooming. Call clients with hospitalized pets to provide patient status updates. Provide basic pricing information to callers. Respond in a manner that encourages potential clients to visit the practice. Schedule examinations, drop-offs, surgery, grooming appointments, and boarding reservations. Use practice-management software procedures to check in clients. Answer routine questions or refer callers to the appropriate Maintain a professional appearance while at work, including clean and pressed uniforms or clothes. Change clothes daily as necessary to look professional and avoid carrying odors. Smile and maintain an even, friendly demeanor while on the job. Perform job tasks efficiently without rushing. Handle stress and pressure with poise and tact. Show respect for clients, team members, and animals (alive or deceased) at all times. Have the physical strength to be able to lift pets and objects weighing up to 50 pounds without assistance. Assist in lifting patients weighing more than 50 pounds. Prioritize tasks to maximize client satisfaction and patient health. Maintain a list of tasks and engage in productive work during slow periods. Assist other employees as needed. Take over for colleagues when they are called away to another priority.

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person