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Hotel Receptionist
Job
EconoLux Inn
Staples, MN (In Person)
$32,500 Salary, Full-Time
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Job Description
Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a smooth and memorable stay for all visitors. Your enthusiasm and professionalism will help create a positive experience that encourages guest loyalty and satisfaction. If you thrive in a fast-paced environment and enjoy engaging with diverse guests, this position offers an exciting opportunity to showcase your hospitality skills and make a real impact. This receptionist position offers a morning shifts from 8:00 am - 3:00 pm or 9:00am -4:00 pm two days a week on Wednesday and Thursday. Responsibilities Greet guests warmly upon arrival, assisting with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints with professionalism and a positive attitude. Manage multi-line phone systems to answer reservations, questions, or direct calls appropriately. Maintain accurate records of guest information, reservations, and billing details. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards. Conduct night audit procedures when scheduled, balancing accounts and preparing reports for management. Promote hotel amenities and services to enhance guest experience while providing personalized guest relations. Working closely with housekeeping and maintenance, you schedule or report any requests as needed. Leveraging your customer service skills, you accommodate special requests by guests and managers whenever possible. Skills Strong customer service skills with the ability to handle diverse guest needs professionally. Excellent phone etiquette and experience managing multi-line phone systems. Bilingual or multilingual abilities to communicate effectively with international guests are highly desirable. Knowledge of hospitality management principles and hotel management software is preferred. Previous hotel experience or front desk roles demonstrating hospitality expertise. Ability to remain calm under pressure during busy periods or challenging situations. Familiarity with guest services, resort operations, and hotel industry standards enhances your effectiveness in this role. This position is an excellent opportunity for motivated individuals passionate about hospitality management who want to grow their career in the hotel industry!