RECEPTIONIST AND OFFICE SUPPORT - Phone and Computer literate - High Standards, Caring Workplace

Do you enjoy talking with customers, solving problems, and keeping details organized? We are looking for a dependable, upbeat Receptionist and Office Assistant to support our front desk, customer service, order flow, and accounts receivable work. This role is a strong fit for someone who takes ownership, follows through, learns quickly, and cares about doing work well. You will be part of a workplace where people are expected to be helpful, responsible, and respectful toward customers and one another. This is not a simple front-desk position. You will need to learn about our products, different paper stocks, printing options, order details, and internal systems. We will train you, but you must be comfortable learning a lot of information and using a computer throughout the day. Please Read Carefully Attention to detail is critical in this position. Following instructions is part of the hiring process. Applicants who do not follow all instructions in this posting will be automatically disqualified. Important Computer Requirement You must be comfortable using a Windows computer, online documents, and Microsoft Excel / Outlook. If you are not comfortable using Excel and a Windows computer, this position will likely not be a good fit. You will also learn a couple of systems we use in the shop to create jobs, track orders, communicate internally, and keep customer details organized. We will train you on these tools, but you must be comfortable learning new software, following processes, and using the systems accurately every day. What You Will Do Answer, screen, and direct incoming phone calls Help customers with questions, order updates, and pickup needs Receive and sort daily mail Prepare delivery tickets and support order processing Send customer statements and payment reminders Make professional follow-up calls regarding past-due invoices Help reconcile accounts receivable records and confirm payments are properly posted Research billing discrepancies and assist customers with payment questions Maintain accurate job, customer, and payment information in our systems Handle new incoming orders for customers Support the office team with other administrative tasks as needed What We Are Looking For Strong attention to detail (this is essential) Strong phone etiquette and customer service skills Basic Excel skills and comfort working on a computer all day Clear written and verbal communication Good judgment and a professional, helpful attitude Ability to manage several priorities without losing track of important details Reliability, follow-through, and a willingness to learn Experience with customer service, office administration, billing, or accounts receivable is helpful Our Workplace We want to build a company where capable people can grow, contribute, and take pride in their work. We provide training, support, and room to develop as the company grows. Please read page 6 of our vision statement before applying to make sure this feels like the right workplace for you: https://docs.google.com/document/d/1r8JaAZnR6Aoi1zoAMfFHMWhyRz2rio9EA4i-wpT8iZ8/edit?tab=t.0 How to Apply To demonstrate that you carefully read and followed the instructions, please answer all screening questions completely, then read page 6 of our Vision Statement before applying to make sure our workplace is the right fit for you. If you decide to apply, send a direct email to hiring@a2zprinting.net with the subject line "Receptionist Application - Tangerine" exactly as written. In your email, tell us in 2-3 sentences why you believe you'd be a good fit for this position. Applications that do not follow these instructions exactly will be automatically disqualified.

Pay:

$11.50 - $13.00 per hour Application Question(s): Pretend you are helping someone who has never used a computer, but you cannot see their screen or show them what to do. Write numbered, step-by-step instructions for copying and pasting text from one document to another. Be specific about what to click and where. Who was your favorite person you have ever worked with, and why? You have 5 customer requests come in at the same time, all needing quotes. How would you decide what to do first? Walk me through your thought process.

Work Location:

In person