Front Desk Associate - Part Time

Front Desk Associate - Part Time Asheville, NC Job Details Part-time From $16.45 an hour 22 hours ago Qualifications Spanish Google Workspace Customer retention Guest relations Phone communication Greeting customers Lead generation Fitness sales Communication skills Entry level Full Job Description

POSITION TITLE

Front Desk Associate

ROLE FOCUS

Membership Sales & Retention

HOURS OF WORK

Part time, opening shift 6am-1pm 25 hours per week

STARTING RATE

$16.45 per hour

FLSA STATUS

Non-exempt, hourly

DEPARTMENT

Health and Wellness

REPORTS TO

Director of Health and Wellness The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.

POSITION SUMMARY

Front Desk Associates are part of the Health and Wellness team who serve as guest services for all YWCA programs and support membership sales and customer services. The role of Front Desk Associates is to create a welcoming environment for families and members coming to the YWCA. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, workshops, and classes.

RESPONSIBILITIES

Front Desk:

Works with the Health and Wellness team to: Be a supportive team member and attend monthly team meetings; Create a welcoming environment for all people coming into the YWCA; Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies; Learn front desk systems including Daxko and Group Ex Pro software to help check in members and offer professional level of customer services; Learn front desk communication systems such as the phone and radio to help communicate with staff and contractors when needed; Enthusiastically share the mission of the YWCA; Opportunity to teach movement classes or other wellness promotion workshops, educational trainings, or series if interested

Membership Sales and Retention:

Work with the Health and Wellness team to: Learn and maintain knowledge of Daxko and Group Ex Pro membership software including: Updating and documenting membership information and enroll new members; Consistently generating memberships through contacting leads generated through marketing activities, and through engaging tours. Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes

QUALIFICATIONS INCLUDE

Excellent written & oral communication skills A people person with customer service skills for effective member engagement Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all Experience with online tools such as Google suite Bilingual in Spanish preferred but not required Must be able to work early mornings How to

Apply:

Submit resume and cover letter

Application Deadline:

Applications will be accepted on a rolling basis