Receptionist

Receptionist Appalachian Regional Medical Associates • Harmony Boone, NC Clerical Full-time, Days, 8am-5pm Monday thru Friday Req # 12969 Clinic Receptionist

Location:

Boone, North Carolina | Full-Time

Department:

Clinic/Outpatient Services

Compensation:

Starting at $16.45/hour based on education, experience, certification, and internal equity

Status:

Non-Exempt Why You'll Love Working Here As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You'll support smooth clinic operations by serving as the first point of contact—whether greeting patients, coordinating schedules, or facilitating communication between clinical teams. Working in the heart of the Blue Ridge Mountains, you'll enjoy a supportive workplace culture rooted in teamwork, respect, and community. Benefits include: Comprehensive medical, dental, and vision insurance Health Savings Account (HSA) participation Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.) Tuition reimbursement, student loan refinancing, and college savings programs 403(b) retirement plan with employer match Lifestyle perks: Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation Access to top-rated public schools and Appalachian State University Nationally recognized as one of the best small towns to live, work, and explore Benefits begin the first of the month following 60 days of employment from new-hire orientation. What You'll Do as a Clinic Receptionist Greet patients and visitors warmly, ensuring a positive and professional first impression Answer incoming phone calls, provide accurate information, and route inquiries appropriately Schedule appointments, verify insurance, and maintain accurate patient records Perform administrative duties, including data entry, filing, and document organization Maintain strict HIPAA compliance and protect patient privacy at all times Support efficient patient flow by coordinating with clinical team members Maintain a clean, organized, and welcoming front desk and waiting area Deliver exceptional customer service that reflects UNC Health Appalachian's mission, vision, and values Qualifications Education High School Diploma or GED preferred, but not required Experience One (1) year of experience in a medical or clinic setting preferred Licensure / Certification Basic Life Support (BLS) through the American Heart Association preferred, but not required Knowledge, Skills & Abilities Strong communication, customer service, and interpersonal skills Proficiency with computers, scheduling systems, and office applications Knowledge of HIPAA and patient privacy regulations Familiarity with medical terminology preferred Excellent organization, attention to detail, and time-management skills Ability to remain flexible and calm in a fast-paced environment Physical Demands Prolonged sitting while performing front desk and computer-based work Occasional standing when assisting patients at reception Minimal lifting of files, office supplies, or equipment Frequent keyboard use and computer screen time Adequate vision to read documents and electronic records Working Conditions Indoor, climate-controlled clinical office environment Frequent interaction with patients, families, staff, and providers Moderate noise level typical of healthcare settings Primarily weekday schedule, with occasional evenings, weekends, or holidays depending on clinic needs Adherence to safety, infection-control standards, and organizational policies About UNC Health Appalachian It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."