Teen Club Front Desk Associate

JOB TITLE

Teen ClubFront Desk Associate

PROFILE SOURCE

Administrative Professional

FLSA STATUS

Non-Exempt

REPORTS TO

Teen Club Director

LOCATION

Abell Teen Club 558 Frank Allen rd. North Carolina 28717

HOURS:

Fall/Spring:

Monday-Friday 1:30pm-6:30pm

Summer:

Monday - Friday 12:00pm - 6:00pm

PRIMARY RESPONSIBILITIES

Understand all Club policies including Club rules, discipline policy, Club emergency plans, Parent/Guardian handbook, etc. Understand and operate a cloud-based database system for Club member attendance and activity tracking. Greet and engage with Club members and families to ensure they are provided the best experience possible at Club.

KEY FUNCTIONS

Ensure a healthy and safe environment for all Club members and staff. Supervise guests and members to ensure they are in approved, designated areas only. Cross train as a

Youth Development Professional:

Supervise, lead, teach, and explore with youth Club members (5-18yo) in activities and special programming including Triple Play (sports and fitness programs), Power Hour (homework help and tutoring), Outdoor Recreation, Visual and Performing Arts, and other group games and activities. Ensure parties do not pass the front desk without a validated reason for being onsite. Manage the front desk and serve as receptionist for the Club during business hours. Answer incoming calls, fielding questions and redirecting as needed. Collecting forms and payments for enrollment, late fees, etc. Manage sign up sheets and communications regarding field trips. Provide parents with basic Club information and program updates. Enter daily attendance and program attendance. Keep the front desk and lobby organized and cleaned Update Lobby videos/ bulletin boards weekly(ASP) and daily(SUMMER) Organize lost and found as necessary. Keep all lobby displays and bulletin boards organized and up to date. Effectively and efficiently access and use cloud-based database management system. Efficiently uses all components of Google Drive (docs, sheets, forms, gmail, and calendar). Help Membership Coordinator and Club Directors by creating flyers and informational postings for Club events and special happenings. Perform other administrative duties as assigned by management staff. Possess excellent organizational skills and the ability to multitask in a fast paced environment. Participate in cleaning Club facilities as needed.

ADDITIONAL RESPONSIBILITIES

Assist Membership Coordinator with parent weekly emails, social media and newsletters. Prepare for external events and community use of the building. Participate in special programs and/or events. Set up & strike the front desk area or program area as needed. Daily problem solving, critical thinking, and ability to adapt. Candidate who can cross train as a Program Leader is a plus.

SKILLS/KNOWLEDGE REQUIRED

Those with degrees or seeking degrees in management, hospitality, business, or a related field are strongly encouraged to apply; minimum high school diploma or GED required. 1+ years experience providing customer service and front desk support. 1+ years experience using a data management system, and how to run reports of the data collected or ability to learn. Fluency in Spanish is a bonus. Attention to detail. Computer literacy skills including Microsoft office, canva, google sheets. Strong communication skills both verbal and written. Ability to work in a fast paced environment, and multitask effectively. Must efficiently know how to navigate and operate an iPad or ability to learn.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to sit for long periods of time, walk short distances, stoop, bend, and lift & carry up to 10 pounds.

DISCLAIMER

: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Job Type:

Part-time Pay:

From $15.50 per hour

Benefits:

401(k) matching

Education:

High school or equivalent (Preferred) Ability to

Commute:

Cashiers, NC 28717 (Preferred)

Work Location:

In person