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Front Desk Receptionist
Job
McClure Collision Center LLC
Charlotte, NC (In Person)
$47,840 Salary, Full-Time
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Job Description
Job Overview We are seeking a professional, organized, and customer-focused Front Desk Receptionist to join our high-volume, fast-paced auto body shop. The ideal candidate will have previous experience in a collision center or auto body repair environment, and be comfortable managing front office responsibilities while assisting with insurance-related tasks and customer communication. This is not just a phone-answering role. We're looking for someone who understands how the shop flows, can help with rental coordination, take payments, greet customers, and provide excellent communication from drop-off to delivery. Customer satisfaction is our highest priority. Responsibilities Greet and assist customers during vehicle drop-off and pick-up Communicate with insurance companies to extend rental authorizations and relay claim information Collect and process customer payments Answer multi-line phones and direct calls appropriately Provide updates to customers on vehicle repair status Maintain a clean, professional front office area Assist with light administrative tasks (filing, scanning, customer or insurance follow-ups) Experience Experience in a body shop or collision repair center strongly preferred Familiarity with the insurance claims process and rental coordination Professional phone and communication skills Dependable, proactive, and detail-oriented Ability to multitask in a fast-paced environment Experience with CCC One, DRP updates, or other body shop software is a plus Schedule Monday•