Front Desk Receptionist

Front Desk Receptionist -

Mental Health Outpatient Practice Location:

Charlotte, NC Employment Type:

Full-time Practice Type:

Outpatient Mental Health About Us Our practice is dedicated to providing compassionate, high‑quality mental health care to individuals and families. We value professionalism, empathy, and a welcoming environment where clients feel supported from the moment they walk through the door. We're looking for a front desk receptionist who can be the warm, organized, and reliable first point of contact for our clients. Position Overview The Front Desk Receptionist plays a key role in ensuring smooth daily operations. This role involves client communication, scheduling, administrative support, and maintaining a calm, respectful atmosphere. Ideal candidates are detail‑oriented, comfortable with technology, and able to handle sensitive information with discretion. Key Responsibilities Greet clients with professionalism and warmth, both in person and over the phone Manage appointment scheduling, cancellations, and reminders Verify insurance information and assist with intake paperwork Collect co‑pays and process payments Maintain accurate and confidential client records Coordinate with clinicians to support daily workflow Monitor waiting room environment to ensure comfort and privacy Handle general administrative tasks (email, faxing, scanning, data entry) Uphold HIPAA and confidentiality standards at all times Qualifications Previous experience in a medical office, behavioral health setting, or customer service role Strong communication and interpersonal skills Ability to multitask in a fast‑paced environment Comfort with electronic health record (EHR) systems (experience preferred) High level of professionalism, empathy, and discretion Reliable, punctual, and organized High school diploma or equivalent required; additional training or certification a plus What We Offer Competitive pay Supportive and collaborative work environment Paid time off and benefits

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical office: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Charlotte, NC 28211 (Required)

Work Location:

In person